Products on backorder not displaying with “In shopping cart” button

This topic has 5 replies, 2 voices, and was last updated 3 years, 10 months ago ago by WF-PMG

  • Avatar: WF-PMG
    WF-PMG
    Participant
    July 24, 2021 at 14:43

    I have set a large amount of products not in stock as “allow, but notify customer” in the “allow backorders” field. Many automatically change to “In Stock” instead of “on backorder”. Even so, the button “Add to cart” does not display.

    Is this bug in the theme, or is this an issue with WooCommerce?
    Is there perhaps a hidden field that has to do with the backup status?
    Any suggestion would be most welcome.

    Thanks
    Waldo Fenker
    ps: In the WooCommerce/Settings/Products/Stock page, I have the “hide sold out products” unchecked.

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 15:29

    Hello,

    We can’t log in to your WP Dashboard to check https://prnt.sc/1g6kc7r
    Go to Appearance > Themes > install and activate the Storefront theme. Check if you have the Add to cart button for products when the Storefront theme is active. Let me know about the results.

    Regards

    Avatar: WF-PMG
    WF-PMG
    Participant
    July 27, 2021 at 06:52

    Try the accompanying inlog data
    Please make sure you are trying to log into the correct site. We have put our staging site on line.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 27, 2021 at 16:19

    Hello,

    Did you try to check the products when the Storefront theme is enabled?
    Provide us with the screenshot of the product with the add to cart when the mentioned default theme is enabled. Because we are able to help only in case issue appears with our theme only. So, it’s very important to check how it works with the Storefront theme. Because if you have the same issue even with the Storefront theme then you will need to contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: WF-PMG
    WF-PMG
    Participant
    July 30, 2021 at 20:57

    Hello,

    The issue persists with the Storefront theme, therefore it must be a Woocommerce issue.
    Thank you for your help.
    Regards

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