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Products Not Showing in Search Results Page

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 1 days ago ago by Andrew Mitchell

  • Avatar: khurram virk
    khurram virk
    Participant
    June 3, 2025 at 15:13

    Dear Sir,

    Good day to you!

    I’m currently facing an issue with the search functionality on my website.

    I have two products that appear in the live search suggestions, but do not appear on the actual search results page after clicking the search button.

    Here are the product links:
    https://safeandsecureksa.com/product/cable-laid-wire-rope-grommet-endless-sling/
    https://safeandsecureksa.com/product/endless-grommet-sling-pressed-with-aluminium-ferrule/

    Reference screenshots:
    Live search showing products: https://snipboard.io/HVwSXO.jpg

    Search results page not showing them: https://snipboard.io/nxIzZX.jpg

    I’ve already made sure that the visibility of these products is set to “Catalog & Search,” but the issue still persists.

    Could you please help me resolve this issue?

    Thank you for your support.

    #446336 Copied
    1 Answer
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 4, 2025 at 09:41

    Hello, khurram virk,

    We kindly ask you to provide us with access to the admin panel and FTP. Additionally, we would appreciate it if you could temporarily disable two-factor authentication to facilitate our work.

    Thank you in advance for your cooperation.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #446390 Copied
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