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Products not showing in search results on frontend

This topic has 27 replies, 3 voices, and was last updated 16 hours, 50 minutes ago ago by ziga32

ziga32

Participant

May 30, 2025 at 11:40

Hello.

I have a store with computer products, and lots of products are not showing in search results.

For example
Logitech Z-5500

The product is showing fine on frontend
https://external.komponentko.si/product/periferija-gaming-miske-tipkovnice-slusalke-stoli-podloge/zvocniki/sateliti-logitech-z-5500-set-4-visoko-in-srednjetoncev/

But is not found in search results.
https://share.cleanshot.com/QwwqrPVx

This happens with many products

I created a duplicate of the page to play with.
I deactivated all plugins except Woocommerce and xstore and did not help.
https://share.cleanshot.com/3S82cS8X

If I switch form xstore to classic theme then it shows ok in search results.
https://share.cleanshot.com/xjDxRDz2

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26 Answers

Alex Carter

Support staff

May 30, 2025 at 12:07

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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ziga32

Participant

May 30, 2025 at 12:11

Sending you login info. Please let me know if this will be enough, as I need to get FTP details from the admin if you still need it

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Alex Carter

Support staff

May 30, 2025 at 12:16

Hello,

https://prnt.sc/mlicIwXnOreS – we can not log in using the credentials you provided.

Warm Regards,
The 8Theme Team

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ziga32

Participant

May 30, 2025 at 12:29

I reseted the pw, please try

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Alex Carter

Support staff

May 30, 2025 at 12:43

Hello,

Would you kindly check if you are able to log in using the credentials you have provided to us? We are still unable to access the account.

Warm Regards,
The 8Theme Team

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ziga32

Participant

May 30, 2025 at 12:53

yes, I am able to log in, make sure ure usinx external subdomain, the one I provided

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Alex Carter

Support staff

May 30, 2025 at 13:13

Hello,

We’ve added a video for you in the Private Content area.

Warm Regards,
The 8Theme Team

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ziga32

Participant

May 30, 2025 at 13:18

can you share your ip?

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Alex Carter

Support staff

May 30, 2025 at 13:29

Hello,

We kindly request that you either disable the restriction or grant access to the wp-admin for users in Ukraine.

Warm Regards,
The 8Theme Team

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ziga32

Participant

May 30, 2025 at 14:07

Done

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Alex Carter

Support staff

May 30, 2025 at 14:10

Hello, ziga32

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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ziga32

Participant

May 30, 2025 at 14:31

many thanx

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Andrew Mitchell

Support staff

June 2, 2025 at 09:33

Hello, ziga32,

We have identified that the issue with the search functionality is related to product availability in stock. Currently, the option “Hide out of stock items from the catalog” is enabled in your WooCommerce settings (WooCommerce → Settings → Products → Inventory). As a result, any products that are out of stock are automatically excluded from search results.

If you would like these products to appear in search results again, please consider disabling this option.

Best regards,
The 8Theme Team

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ziga32

Participant

June 2, 2025 at 10:22

yeah, this works, but I have this enabled because I don’t wan’t products out of stock to show. This product is in stock and is not showing.

https://share.cleanshot.com/kGy5qBHN
https://share.cleanshot.com/n5kzBnSw

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Andrew Mitchell

Support staff

June 2, 2025 at 10:32

We have identified an error on your website that is affecting not only the search functionality but also the overall performance of the site. The error message is as follows:

Uncaught Error: Call to undefined method WC_Product_Composite::get_pricing()

This issue appears to be caused by the plugins wpc-composite-products-premium and wpc-composite-products. We kindly ask you to consider disabling this plugin to resolve the problem.

Thank you for your attention to this matter.

Best regards,
8Theme Team

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ziga32

Participant

June 2, 2025 at 10:32

…so if product is in stock, mysql is still tagging it out of stock.

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ziga32

Participant

June 2, 2025 at 10:40

hmm, I disabled all plugins and the issue was still there..

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Andrew Mitchell

Support staff

June 2, 2025 at 10:57

We are currently still seeing an error on the homepage; however, the product you mentioned is now appearing in the search results. Kindly check on your end to confirm.

Best regards,
8Theme Team

#446186 Copied

ziga32

Participant

June 2, 2025 at 11:10

what error are you seedig and where?? Yes, after unchecking the field “Hide out of stock items from the catalog” the products are now seen, but now all out of stock products are seen on the site and I don’t want that.

Problem is, that with that checked even products in stock are not shown, as mentioned above
https://share.cleanshot.com/kGy5qBHN
https://share.cleanshot.com/n5kzBnSw

disabling composit products does not help, neither does any other plugin. It only works with xstore disabled.

If I manually remove this relationship in mysql is works ok
https://share.cleanshot.com/0NhGrfQW

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Andrew Mitchell

Support staff

June 3, 2025 at 08:21

Hello, ziga32,

We would like to inform you that the error is currently visible on the homepage. You can easily reproduce it by simply scrolling down to the bottom of the page.

At the moment, we can confirm that the product is being displayed correctly in the search results.

Additionally, we strongly advise against making direct changes to the database. Doing so may disrupt the proper execution of WooCommerce hooks. For example, when updating product stock quantities, multiple related values are affected—not just the stock count. If you choose to proceed with direct database modifications, it is essential to clear the WooCommerce caches to ensure proper functionality.

To do this, please navigate to WooCommerce → Status → Tools and clear the following:

– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Files is visible for topic creator and
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ziga32

Participant

June 3, 2025 at 09:46

Products are displayed in search results, with “Hide out of stock items from the catalog” enabled and also composite products plugin enabled. That’s great, But what did you do? Because that same scenario does not show products on my live page, komponentko.si…

I cleared all of this:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

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ziga32

Participant

June 4, 2025 at 08:30

what did you do to make it work?

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Andrew Mitchell

Support staff

June 4, 2025 at 14:06

Hello, ziga32,

Regarding your live website, please ensure that any additional caching plugins, such as WP Rocket, WP Super Cache, or W3 Total Cache, are also cleared.

If you are using a CDN (Content Delivery Network), we kindly recommend clearing its cache as well to ensure all changes are properly reflected.

Best regards,
8Theme’s Team

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ziga32

Participant

June 5, 2025 at 09:33

I cleared all the cache, but let me know what I need to do first in order for this to work??

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Andrew Mitchell

Support staff

June 5, 2025 at 15:24

Hello, ziga32,

We did not make any significant changes, except for clearing the cache. The only modification was the correction of a PHP error on your end.

Best regards,
8Theme Team

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ziga32

Participant

June 6, 2025 at 11:04

I need the website to have products found in search. Currently they are not, unless I turn off xstore. What do I need to do?

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