Products missing from products module on back and frontend

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello @ziga32,

Thank you for sharing your video.

Upon reviewing it, we noticed that you are currently using the deprecated Products widget. Please note that this widget is no longer supported and may contain bugs or compatibility issues.

We kindly recommend testing to the new Products Grid widget, which has been built from the ground up following modern UI/UX best practices. This widget also offers enhanced options for product display and hover effects.

Additionally, we suggest checking whether there are any custom modifications affecting product queries in your custom snippets or within the child theme’s functions.php file, as these could also impact performance or functionality.

Should you need any assistance with the transition or have further questions, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Hello @ziga32,

We hope this message finds you well.

1. Please note that there is an option to select products by their IDs (titles) in the Products Grid widget, as shown in the following screenshot: https://prnt.sc/Uoe8Dn7D2Hrn. You may use this feature to test by selecting the desired products.

2. Additionally, this option is also available in the current widget, as demonstrated here: https://prnt.sc/opkJXIqA-U8N. However, we have noticed that this option does not appear on your website. This may be due to customizations that have been applied on your web-site.

To investigate this further and assist you in resolving the issue, we kindly ask that you provide us with FTP access. This will allow us to check the configuration and attempt to enable the missing option.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @ziga32,

I hope this message finds you well.

Kindly take a moment to review the private content at your earliest convenience. Additionally, we would greatly appreciate it if you could provide your feedback on the new widget – specifically, whether the correct number of products is being displayed even with no swatches displayed.

Thank you in advance for your time and assistance.

Kind regards,
Jack Richardson
The 8Theme Team

Hello @ziga32
Please, check private content.
Kind regards, Jack Richardson
The 8theme’s team

Hello @ziga32,

I hope this message finds you well.

We kindly request that you disable the IP lock feature, as our team uses dynamic IP addresses which change frequently. This has resulted in access issues due to the updated IPs.

Thank you for your understanding and support.

Best regards,
The 8Theme Team

Hello @ziga32,

Thank you for reaching out.

Unfortunately, using the File Manager on the website is not the most suitable solution in this case. Making even a minor typographical error in the code such could result in a fatal error on the website, which we would be unable to resolve without access to the FTP account.

We appreciate your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

I hope this message finds you well.

We kindly ask for your guidance on how to correctly establish a connection using the provided access, as our recent attempts have been unsuccessful. Alternatively, when you return from your vacation and have the availability, we would greatly appreciate it if you could provide us with the correct FTP credentials or assist us in setting it up.

In the meantime, we hope you are enjoying your well-deserved time off.

Best regards,
The 8Theme Team

Hello @ziga32,

I hope this message finds you well.

Unfortunately, we are still unable to establish a connection using the access details you provided. Would it be possible to set up a simple FTP connection to your website, or alternatively, create a staging environment for us with straightforward access that does not require IP whitelisting?

If neither option is feasible, we kindly ask that you provide a video tutorial or detailed instructions on how to correctly connect using the credentials you shared.

Thank you for your assistance.

Best regards,
The 8Theme Team

Hello @ziga32,

If it is not possible for you to disable IP verification for FTP access, we will do our best to provide you with our IP addresses. However, would it be possible for you to disable this verification on your end?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @ziga32,

We hope this message finds you well.

Please review the screenshot provided in the private area, as we are still unable to access the wp-admin from our side.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

We hope you are enjoying your vacation.

When you have the opportunity, we kindly suggest reviewing the Products grid, list, and carousel widgets. We have recently identified a potential cause for the issue where swatches were not being displayed within these widgets.

Our development team has implemented improvements to the code directly on your web-site, and the swatches should now be visible, as shown in the following screenshot: https://prnt.sc/KDi4xwOc_KBJ.

Please feel free to configure the widget according to your preferences and verify whether the layout is now displaying correctly.

Should you have any questions or require further assistance, do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

We hope this message finds you well.

We would like to inform you that we have implemented the requested changes directly on your website. At your convenience, please review the configuration of the updated Products Grid widget and compare it with the previous version of the Products widget, as referenced in your original request.

Please note that if you choose to update the widget, the changes we have applied may be overwritten. Therefore, we kindly ask you to verify the current layout with the updated widget. If it meets your expectations, we will proceed to include these changes in our upcoming update as well.

Thank you for your attention and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

Thank you for your message.

We’re glad to hear that the swatches are displaying correctly on your end. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello @ziga32,

We hope this message finds you well.

Once you have completed updating everything on your website, we kindly ask that you provide us with your feedback. This will allow us to upload the improvement, as it has not yet been included in the latest update.

Thank you for your cooperation.

Best regards,
The 8Theme Team