We have tried uploading a new product however it is not updating on our products page. Could you please shed some light on this issue.
Please make sure that you are using the latest theme version (18.104.22.168) and update all required plugins https://www.8theme.com/download-plugins/.
The theme version number is not display in the wordpress interface (Under Appearance >> Themes >> Theme Details – it says “version:” no numbers are displayed. Is there anywhere else i can find this?
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As I see you have out of date files http://prntscr.com/fjpn9r, so you need to update theme to the latest version (22.214.171.124), find it on ThemeForest where you bought theme https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
Log in to your account and go to the Downloads area.
Then follow the documentation to update theme http://8theme.com/demo/docs/royal/#!/installation_upgrade
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update all required plugins: https://www.8theme.com/download-plugins/.
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