• 

  ejder077

  Participant

  August 17, 2019 at 12:59

  Hi,

  I don’t know why there are 2 products cannot be loaded:
  https://ibb.co/PTChNK5
  https://bra-plus.com/product/%e9%80%8f%e6%b0%a3%e8%95%be%e7%b5%b2%e8%83%b8%e5%9c%8d/
  https://bra-plus.com/product/%e8%b6%85%e8%96%84%e8%95%be%e7%b5%b2%e8%8a%b1%e9%82%8a%e8%83%b8%e5%9c%8d/

  I tested with 1 phone and 1 computer and the result is the same.

  Thank you

  #219323 Copied Theme version: Child 5.2
  7 Answers
  

  Rose Tyler

  Support staff

  August 17, 2019 at 13:12

  Hello,

  What browsers do you use? Make sure that the version of the browser is not very old. Also, check the internet connection.
  I do not see the problem on mentioned products from mobile and desktop.

  Regards

  #219325 Copied
  

  ejder077

  Participant

  August 17, 2019 at 13:18

  I am using Google Chrome. My phone and another computer still cannot browse the links.

  I tested with a second computer just a moment ago, the pages can be loaded, but they have different problems.

  1. The variations are gone:
  https://ibb.co/kDW6Hnx
  https://bra-plus.com/product/%e8%b6%85%e8%96%84%e8%95%be%e7%b5%b2%e8%8a%b1%e9%82%8a%e8%83%b8%e5%9c%8d/

  2. The first image is gone (I uploaded it again but does not work)
  https://bra-plus.com/product/%e9%80%8f%e6%b0%a3%e8%95%be%e7%b5%b2%e8%83%b8%e5%9c%8d/
  https://ibb.co/Y7PqNDW

  3. For the following product, I set a discount price, which is $99. The correct price does show on that particular product page, but the price is still $150 on the Home Page
  https://ibb.co/F76Wq8s

  #219326 Copied
  

  Rose Tyler

  Support staff

  August 18, 2019 at 13:09

  Please provide temporary wp-admin and FTP access.

  Regards

  #219373 Copied
  

  ejder077

  Participant

  August 19, 2019 at 06:47

  Hi

  Please contact administrator
  for this information.

  #219405 Copied
  

  Olga Barlow

  Participant

  August 19, 2019 at 15:02

  Hello,

  1) It happened because of the Minify HTML option of the Speed Booster Pack plugin http://prntscr.com/oungop Everything is ok once I disabled this option.

  2) Don’t see any issue with the image http://prntscr.com/ounhmf Works fine.

  3) Don’t see the problem with the price http://prntscr.com/ouni71

  Regards

  #219446 Copied
  

  ejder077

  Participant

  August 20, 2019 at 11:26

  Oh I see, the first problem was bothering me so much. We thought it was a problem with WooCommerce.

  Thank you so much

  #219517 Copied
  

  Olga Barlow

  Participant

  August 20, 2019 at 11:40

  Hello,

  You are welcome.

  Regards

  #219526 Copied
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