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Products are down - by mariemassephoto - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

mariemassephoto

Participant

February 17, 2015 at 21:51

Hi there,

I updated my plugins earlier today. Now none of my store products are working when clicking Add to Cart. I’m getting a ton of emails with trouble. It’s odd, because I tested it once and it worked, then I went on the site again and it didn’t work. It is not one product, it appears to be all of them. Do you have any idea what may be causing this?

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#43113 Copied

9 Answers

Eva Kemp

Support staff

February 18, 2015 at 00:21

Hello,

Please update the theme to the latest version:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

Don’t forget to create a back up before update!

https://www.youtube.com/watch?v=KdWESIIPU1k

Thank you.
Regards,
Eva Kemp.

#43159 Copied

mariemassephoto

Participant

February 18, 2015 at 01:39

Hi there,

Thank you for your prompt response. I’ve now updated my theme to version 2.6. This did not solve my problem (in that the Add to Cart button on all product pages are not working) and now I have additional problems:

1. My social media links at the top of my site are no longer in a line
2. My photos of the recent posts in my footer are now giant (they were small and that column was the same length as the others, now it’s much longer due to the photo sizes.
3. The quantity box on my product pages are goofy as there are arrows right on top of the box

Thanks in advance for your help,
Marie

#43193 Copied

Eva Kemp

Support staff

February 18, 2015 at 13:20

Hello,

Have you removed custom.css file?
There is no one, just default.custom.css.
Please ask your host to restore that file from the back up.
Did you make back up yourself? If so you can restore the file from your archive.

Also I’ve checked “Add to Cart” button and products are added to cart successfully.
Please clear your browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#43300 Copied

mariemassephoto

Participant

February 18, 2015 at 15:29

I didn’t remove anything though it could have been lost when doing the update, because I have no idea what I am doing. I will ask the host to restore the file from backup.

I understand you checked “Add to cart” and it is not working still. I have cleared my cache and tried in both Safari and Chrome as well as I’m still getting emails from unhappy people trying to click Add to Cart from the product pages. It is working from the homepage and main store page that shows all products, but it is not working from the individual product pages, such as: http://www.fearlessandframed.com/shop/family-history-photo-sessions/ or http://www.fearlessandframed.com/shop/session-sparks-photo-session-ideas-ebook/

All that happens when we click Add to Cart on the product pages is they load and load and load and it never moves forward or even gives an error. It just gets stuck.

Please please help, I’ve received 5 emails this morning and 15 overnight and have no idea how to fix this.

#43372 Copied Theme version: Legenda WooCommerce version: 2.3.4

mariemassephoto

Participant

February 18, 2015 at 16:09

Also, I just went into my Facebook Group that I run for purchasers and asked them to test (so I know it’s not just my computer) and they are saying the same thing – that the cart is not working for them either.

#43402 Copied

mariemassephoto

Participant

February 18, 2015 at 18:09

Sorry to make post after post, but I wanted to add that I am really trying to figure this out on my own. I see in Woocommerce’s system status that it is recommending I increase my WP Memory Limit from 40MB to 64MB. I read their article on how to do that and couldn’t figure it out, so went to my host and they say they’ve done it, but the Woocommerce system report is still showing the same and my Add to Cart buttons are still not working. I don’t even know if that has something to do with it, I just feel so lost with it all, but wanted to tell you in case.

#43468 Copied

Eva Kemp

Support staff

February 18, 2015 at 23:20

Hello,

The problem is caused by new Wishlist plugin. Please replace it with old version. I’ve sent an archive to your email address or you can disable Wishlist if you don’t need it.

This issue will be fixed in the nearest update.

Sorry for inconveniences.

Regards,
Eva Kemp.

#43557 Copied

mariemassephoto

Participant

February 19, 2015 at 02:26

Oh thank you!!!!! I was going out of my mind. Thank you thank you for having the best support team. I am wondering if you all sleep?! You are so fast to respond always and much appreciated! ((hugs))

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Eva Kemp

Support staff

February 19, 2015 at 13:32

Hello,

Thank you for your feedback!
We appreciate it very much.

If there are any questions don’t hesitate to contact us.

Regards,
Eva Kemp.

#43694 Copied
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