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Product - by toolbox - on WordPress WooCommerce support

This topic has 3 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

toolbox

Participant

November 19, 2015 at 00:55

Hello,

For some unknown reason, following a recent update of the template, we lost the ability to select certain product attributes from only some of the products within our WooCommerce shop. None of the attributes have been modified since the update, and there are no discernible differences between the way these two products below have been set up. I’ve tried disabling all other plugins and the result is still the same. After enabling a different template, the problem went away, so I’m led to believe it’s an issue with Legenda. Please help us restore this functionality.

Example 1 – wood type shows up in the drop down
Example 2 – wood type drop down is blank

Thanks for your help!

Please, contact administrator
for this information.

#100243 Copied Theme version: 2.9.2 WooCommerce version: 4.3.1

2 Answers

toolbox

Participant

November 19, 2015 at 01:02

I should also add that this problem applies to entire categories. So one category is totally fine, while another has an attribute that is disabled across all products within that category.

#100244 Copied

Eva Kemp

Support staff

November 19, 2015 at 11:23

Hello,

Please delete “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload it from the theme package.

Regards,
Eva Kemp.

#100304 Copied
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