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Product thumbnails not displaying correctly on Woocommerce product pages

This topic has 11 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

ywickham

Participant

December 9, 2014 at 20:27

When I last updated the theme, the product thumbnails on the Woocommerce pages are now not displaying correctly.

You can see the following page below, the thumbnail found below the product image doesn’t seem to be resizing appropriately:

http://dev.yazminmedia.com/pureattitude/product/mens-hoodie/

Any idea how to fix this?

Thanks!

#28763 Copied

10 Answers

Eva Kemp

Support staff

December 10, 2014 at 13:02

Hello,

Have you made any changes in the original theme files?
Please provide us with FTP login details.

Thank you.
Regards,
Eva Kemp.

#28831 Copied

ywickham

Participant

December 13, 2014 at 16:09

Hi Eva,

I have not made changes to the original theme files. This happened after I updated to the latest version of the theme. Login details below.

Thanks!

Please, contact administrator
for this information.

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Eva Kemp

Support staff

December 13, 2014 at 16:28

Hello,

You’ve provided us with wp-admin login details, but we also need FTP credentials. You can ask for them at your hosting provider.

Thank you.
Regards,
Eva Kemp.

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Qefx

Participant

January 2, 2015 at 13:28

@Yazmin

I see you fixed the missing pictures, but how? Care to share?

#31688 Copied

ywickham

Participant

January 16, 2015 at 03:56

@Eva – I’ve now provided FTP credentials.

@Qefx – Sorry, I didn’t fix it and it’s still showing up broken for me.

Thanks!

Please, contact administrator
for this information.

#33806 Copied

Eva Kemp

Support staff

January 16, 2015 at 10:24

Hello,

Could you please specify the folder where your site files are located?

Thank you.
Regards,
Eva Kemp.

#33835 Copied

ywickham

Participant

January 16, 2015 at 22:25

Yes! See below.

Please, contact administrator
for this information.

#33947 Copied
Eva Kemp

Support staff

January 16, 2015 at 23:14
Hello,

I’ve added this code in custom.css file:
```
.product_image .views-gallery .slide img {
    width: 75px;
}
```
Please check products gallery now.

Thank you.
Regards,
Eva Kemp.
#33951 Copied
ywickham

Participant

January 21, 2015 at 17:16

Thanks! So, it looks like this was caused because I don’t have 4 thumbnails for a product, is that correct? Was that a set expectation for the thumbnail area to work appropriately?

#36225 Copied

Eva Kemp

Support staff

January 21, 2015 at 22:01

Hello,

There was some misconfiguration in styles as on our demo site 3 thumbnails are shown fine.
Is there anything else we can help you with?

Thank you.
Regards,
Eva Kemp.

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