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Product tabs don't work with variable products??

This topic has 10 replies, 4 voices, and was last updated 7 years ago ago by Rose Tyler

dbirch44

Participant

January 25, 2015 at 02:54

Hi there,

For some reason, product tabs don’t function properly with variable products. I noticed someone else said it was due to a YITH zoom magnification plugin but I’m not using that. I have tried disabling plugins and have not been able to find the cause.

I have provided a login so you can have a look what’s going on. Cheers’
~ Daniel

Please, contact administrator
for this information.

#36941 Copied

9 Answers

Eva Kemp

Participant

January 25, 2015 at 13:43

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#36961 Copied

dbirch44

Participant

January 26, 2015 at 00:51

Hi Eva,

Ok sure here are the details…

~ Daniel

Please, contact administrator
for this information.

#36995 Copied

Eva Kemp

Participant

January 26, 2015 at 15:21

Hello,

I’ve updated etheme.js file.
Please check the page now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#37066 Copied

dbirch44

Participant

January 27, 2015 at 23:00

Hi Eva,

Ok great thanks for that. Can I ask if this fix has been updated in the themeforest version? Just want to make sure that when an update is released, I won’t lose this change/fix. Thanks!

~ Daniel

#37537 Copied

Eva Kemp

Participant

January 27, 2015 at 23:17

Hello,

You’re welcome.
Yes, the fix will be included in the update.

Regards,
Eva Kemp.

#37602 Copied

TeeDev

Participant

May 30, 2018 at 13:53

Hi, what was the cause of this issue?

The product tabs do not change when clicked.

I setup a site for a client around 4 years ago and after an update some time after this issue occurred (I think around 2 years ago). However, the client did not get around to requesting it be resolved until now.

I have just updated to the very latest version of WooPress (downloaded a week ago) and I have updated WordPress itself, WooCommerce and every plugin. I have also disabled all plugins and the issue is still there. Although I have just renabled W3TC (it was disabled for 2 years) it is also effectively disabled as none of the features are enabled.

Can you give me an idea what is causing this issue please. I am happy to give you login details if you need that but I do actually want to understand the cause rather than have you just go in and fix it, if possible.

Many thanks

Please, contact administrator
for this information.

#193894 Copied Theme version: 4.3 WooCommerce version: 3.4.1

Rose Tyler

Support staff

May 30, 2018 at 14:24

Hello @TeeDev,

Please try to activate child theme on site to check if the problem was caused by custom changes.

Regards

#193898 Copied

TeeDev

Participant

May 30, 2018 at 17:11

Hello and thanks for the quick response.

The site is using a child theme (has been from the very start).

I have tried emptying the contents of the child theme functions.php (except for the reference to call parent theme for styles).

Can you think of anything else?

#193917 Copied

Rose Tyler

Support staff

May 31, 2018 at 08:08

Hello,

To check for sure, go to Appearance > Themes and activate the parent theme, clear cache and check tabs one more time then you may activate the child theme back (make sure that you know where every widget is placed because they could be messed up after changing the active theme).
Also, you can enable WP debug mode to find out if some error appears on your site, it will point you in the right direction what you need to fix.

Regards

#193943 Copied
Tagged: product tabs, seo friendly, templates, variable products, woocommerce, wordpress
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