Product Slider Gallery not functioning properly in Chrome browser

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  pensline

  |

  Participant

  | January 29, 2019 at 11:23 pm

  I have gone thru all the forum notes on this topic and none of the solutions work for me:

  I cannot get the slider gallery to function in Chrome. It is working in other browsers. I just get a blank image next to the main image.

  I also cannot view thumbnails in related products in Chrome browser

  EDIT: Just noticed this is a browser issue. Displays correct in IE & FF but not Chrome

  Site URL: hidden

  Theme version: 4.7.2

  WooCommerce version: 3.5.4

  #208212 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | January 30, 2019 at 9:31 am

  Hello,

  It works fine in Chrome browser for me – https://prnt.sc/me4hf9 Please make sure that your version of the browser is not very old and any of browser extensions on your computer don’t affect displaying of the site.

  Regards

  #208226 copied to clipboard
  

  pensline

  |

  Participant

  | January 30, 2019 at 11:45 pm

  Thank you for the response. Great thought but unfortunately i’ve found this is an issue on different computers. Half our office can see it. Half cannot. What do you suggest?

  #208293 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | January 31, 2019 at 3:42 pm

  Please clear browser cache.
  Also, let me know in which version of Chrome browser you face the problem.

  Regards

  #208335 copied to clipboard
  

  pensline

  |

  Participant

  | January 31, 2019 at 5:31 pm

  This works, thank you. Chrome Version 71.0.3578.98. I hope we don’t get alot of calls about not viewing properly. I’ll have to walk everyone through clearing their cache lol.

  #208360 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | January 31, 2019 at 5:39 pm

  Hello,

  If the browser cache of the old files is the reason of the problem we can do nothing.

  Regards

  #208362 copied to clipboard
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