• 

  Zois

  Participant

  September 15, 2017 at 19:08

  Hello,

  I have encountered a problem with the product slider.
  I am referring to the [8THEME] Products WP composer element.

  I have tried turning on and off the options regarding to the autoplay in slider settings tab but nothing did the trick.

  Is it some kind of bug?

  Kind regards,
  Zois

  Please, contact administrator
  for this information.

  #172574 Copied Theme version: Version: 4.6 WooCommerce version: 4.8.1
  9 Answers
  

  Amzy Leel

  Participant

  September 16, 2017 at 07:23

  Hi,

  Your credentials do not work : http://prntscr.com/gls1nq

  Are you using any 3rd party plugins which are not listed here ? : https://www.8theme.com/documentation/xstore/plugins/included-plugins/

  Is your xstore core plugin and theme up to date? https://www.8theme.com/download-plugins/

  #172585 Copied
  

  Zois

  Participant

  September 16, 2017 at 08:38

  Sorry about that,

  I have provided new credentials.

  I am certainly using plugins not listed in this list.

  Theme and xstore core plugin are up to date

  Please, contact administrator
  for this information.

  #172589 Copied
  

  Rose Tyler

  Support staff

  September 18, 2017 at 10:03

  Hello,

  Sorry for the delay. Seems it is our bug. Thank you for the notice. It will be fixed in next theme update.

  Regards

  #172644 Copied
  

  Zois

  Participant

  September 18, 2017 at 10:23

  No problem. Good to know.. Thank you!

  #172649 Copied
  

  Rose Tyler

  Support staff

  September 18, 2017 at 10:35

  You’re welcome!
  Thank you for understanding.

  Regards

  #172652 Copied
  

  GabeLoma

  Participant

  September 19, 2017 at 15:58

  Hi, the same plugin has another problem, it doesn’t filter products by category or tag.
  I’ve tried several times, but when I save and then re-open the plugin mask, the category has desapeared.
  Can you fix it please, because this is a core feature for ecommerce.
  Thank you

  #172888 Copied Theme version: Last WooCommerce version: Last
  

  Olga Barlow

  Participant

  September 19, 2017 at 16:46

  Hello, @GabeLoma,

  Could you provide me temporary admin panel and FTP access to check because we can’t replicate this issue on our test installs and need to check your settings?

  Regards

  #172895 Copied
  

  GabeLoma

  Participant

  September 19, 2017 at 17:14

  Hi, I’m sorry, I’ve solved… I have to wait for the dropdown menu choices (categories, tagetc) and selectone of them clickin on it.

  The problem is that the dropdown is not showing sometimes, so I didn’t realized what to do … It needs some try before it works.

  Anyway, it works.
  Thank you

  #172908 Copied
  

  Amzy Leel

  Participant

  September 20, 2017 at 07:04

  Glad you sorted out this and you are welcome.

  Do not hesitate to ask if you have any other question (in new post/topic)

  Regards,

  #172932 Copied
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