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Product Reviews – Scroller not visible if there are more than 1 image

This topic has 13 replies, 4 voices, and was last updated 11 months, 1 weeks ago ago by Luca Rossi

Family Care

Participant

January 8, 2025 at 10:01

If a customer adds more than 1 image to their reviews, and on clicking image, it doesn’t show scroller to go next or back and user has to close a pic manually and click another to view.
Product page: https://familycare.pk/product/certeza-heating-pad/
details in screen recording: https://monosnap.com/file/TBw4XkUL0oeiapsFGPW6cm4ei9BNeU

Please, contact administrator
for this information.

#429844 Copied

12 Answers

Rose Tyler

Support staff

January 8, 2025 at 11:31

Hello, Abdul Moiz,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We kindly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/ . If your idea garners sufficient support from other customers, our development team will carefully evaluate its potential inclusion in a future update.

Thank you for your valuable input and for helping us improve.

Best regards,
8Theme’s Team

#429857 Copied

Family Care

Participant

January 8, 2025 at 14:34

What do you mean? Its not a bug only in my website but it is currently not supported by your theme? Is this what you mean sir?

Well, if it works well for product images, I am sure you guys can quickly fix it for reviews as well as its a bug even if theme wide.

#429891 Copied

Jack Richardson

Support staff

January 8, 2025 at 16:23

Dear @Abdul Moiz,

Thank you for reaching out to us.

If you are the owner of the website in question, it is important to be aware of the plugins and functionalities you are utilizing, as well as the features activated from our theme. Upon reviewing the product you shared, we noticed that the image upload functionality for reviews is being handled by a third-party plugin called “Customer Reviews for WooCommerce”. The styling and coding of the recently uploaded product images are also managed by this plugin, as shown here: https://prnt.sc/iOlZ8HIWY7CX.

Please note that we are not responsible for the functionality or issues arising from third-party plugins. We recommend consulting the plugin’s documentation to ensure it is configured correctly, as there may be an option that needs to be activated.

Additionally, if you encounter a bug or issue with a feature provided by our theme that replicates the functionality of the plugin, we would be happy to assist you. For example, you can refer to our documentation on setting up the photo reviews feature in the Booster Sales section of XStore here: https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/.

However, as you are currently using the functionality of a third-party plugin, we kindly request that you refrain from posting questions about issues related to other plugins on our support platform. We appreciate your understanding and adherence to our support rules and privacy policy.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#429910 Copied

Family Care

Participant

January 8, 2025 at 19:13

Well, we don’t want to ask you anything which is not related to your theme. As the view of images was same as in product so we thought its same your view.
Now, you have given us link of your pics feature so we will try that and if it doesn’t work or any issues with that, we will reach out to you.

thanks

#429920 Copied

Family Care

Participant

January 8, 2025 at 19:28

I have disabled that plugin after finding it. now as per your guide, I have enabled your widget for images check this product: https://familycare.pk/product/certeza-heating-pad/#comment-735

I just added a comment by admin and there are only 2 comments on it so you can see, its the same issue clickng on 1 doesn’t show scroller going forward or backward.

#429922 Copied
Luca Rossi

Support staff

January 10, 2025 at 18:23
Hi @Abdul Moiz,

Please edit this file: /wp-content/themes/xstore/framework/features/woocommerce/reviews-images.php at line 548

+ Change:

$image .= '<a href="'.$src[0].'" rel="lightbox">';

+ To:

$image .= '<a href="'.$src[0].'" data-elementor-lightbox-slideshow="all-slide-'.$this->get_comment_ID().'" data-elementor-open-lightbox="yes">';

Hope it helps!
#430195 Copied
Family Care

Participant

January 10, 2025 at 20:05

Shouldn’t it be copied to child theme? Or I might make a mistake. if you can help with that please.
I have shared ftp access.

Please contact administrator
for this information.

#430200 Copied

Luca Rossi

Support staff

January 11, 2025 at 12:09

Dear Abdul Moiz,

We hope this message finds you well.

Unfortunately, the file in question cannot be overridden via the child theme. It can only be edited directly.

Please note that you will need to create a backup of this file prior to each new update to ensure your changes are preserved.

We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

Best regards,
The 8Theme Team

#430226 Copied

Family Care

Participant

January 11, 2025 at 15:14

That is okay. so can you just update that file as I gave you ftp access sir.

Also, for next release, can you also put it in your theme release so everyone gets it fixed.

#430238 Copied

Luca Rossi

Support staff

January 11, 2025 at 17:13

Dear Abdul Moiz,

We hope this message finds you well.

As the requested changes are personal in nature, we kindly ask you to make the necessary edits to the file yourself. Additionally, if you believe this could serve as an enhancement, we encourage you to submit your suggestion via our task board at the following link: https://www.8theme.com/taskboard/.

Our development team will thoroughly review your suggestion and evaluate the feasibility of incorporating it into a future update.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

#430245 Copied

Family Care

Participant

January 11, 2025 at 19:33

alright. I have posted it on task board but i think someone rarely will see that.
anyhow thanks for your support.

just last question. so I will do it in theme file directly so with next xstore theme update, it will be removed right and i have to add it again whenever theme updates right sir?

#430253 Copied

Luca Rossi

Support staff

January 12, 2025 at 17:36

Hi @Abdul Moiz,

just last question. so I will do it in theme file directly so with next xstore theme update, it will be removed right and i have to add it again whenever theme updates right sir?

Yes, it correct. So please backup this file for each update.

Best regards,
The 8Theme Team

#430271 Copied
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Product Reviews – Scroller not visible if there are more than 1 image

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