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Product review and contact forms are slow, taking about 5 minutes to submit

This topic has 2 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

lucas

Participant

April 19, 2023 at 14:15

I’m having some problems with slowness in sending product evaluation forms and also the contact form.

My setup:

-VPS server, LiteSpeed, php 8.1.
-CDN Cloudflare.

#353817 Copied Theme version: 9.1.1 WooCommerce version: 7.6.0

1 Answer

Rose Tyler

Support staff

April 19, 2023 at 15:36

Hello, Lucas,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ Please check how it works when the default WooCommerce theme – Storefront is activated.

Kind Regards,
8theme team

#353842 Copied
Tagged: contact forms, fast submission, optimized performance, product review, templates, woocommerce, wordpress
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