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Product Rating option not showing in my Site

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 6 days ago ago by Alex Carter

  • Avatar: Tahir
    Tahir
    Participant
    May 19, 2025 at 04:54

    “I’m using the XSTORE theme, but the rating option is not showing on any product on my site. Can you please help me figure out how to display item ratings on my website?”

    #444721 Copied Theme version: 9.4.12
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 19, 2025 at 07:37

    Hello,

    Thank you for reaching out to us.

    To display product ratings on your website using the XStore theme, please ensure that the following settings are correctly configured:

    1. Navigate to your WordPress Dashboard > WooCommerce > Settings > Products > General, and make sure the “Enable product reviews” option is checked.
    2. Go to Appearance > Customize > WooCommerce > Single Product and confirm that the “Show product rating” option is enabled.
    3. Also, verify that your products have received reviews with ratings. Ratings will only appear if a review includes a star rating.

    If you have confirmed all the above and the ratings are still not visible, please provide us with a temporary admin access via the Private Content area so we can further investigate the issue directly on your site.

    We are here to assist you and look forward to resolving this promptly.

    Best Regards,
    8Theme’s Team

    #444740 Copied
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