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Product price without VAT with Chrome and Firefox!

This topic has 8 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Jack Richardson

supervale

Participant

May 31, 2016 at 11:25

Very strange thing!!
The same product with Internet Explorer I see the right price (836€). With Chrome and Firefox the price without VAT (685,25€)!!
Thanks…
valentina

#127706 Copied

7 Answers

Jack Richardson

Support staff

May 31, 2016 at 14:15

Hello,

I’ve checked the product in Chrome browser and see the correct price:
http://storage6.static.itmages.com/i/16/0531/h_1464700471_9767541_54316a6032.jpeg

Please clear browser cache and check again.

Best regards,
Jack Richardson.

#127720 Copied

supervale

Participant

May 31, 2016 at 15:58

I made it a lot of times 🙁
Even now…
Isn’t strange that is exactly the price without VAT (that I’ve never inserted!)? 😮

#127751 Copied

Jack Richardson

Support staff

June 1, 2016 at 08:13

Hello,

Do you mean you didn’t add VAT price for the product you showed?
Could you please clarify with more details?

Best regards,
Jack Richardson.

#127831 Copied

supervale

Participant

June 3, 2016 at 10:40

Sorry! I try to explain better 🙂
I insert a woocommerce product with total price (Price + VAT).
In Internet Explorer I see the correc price (836€), with Firefox, Chrome and Safari I see another price (685,25€) and I understand that is the price without VAR… Isn’t strange? 🙂

#128313 Copied

Eva Kemp

Support staff

June 3, 2016 at 11:57

Hello,

As I see the same issue persists not only with our theme but with default WordPress theme too.
Also check it with default Woocommerce theme Storefront https://www.woothemes.com/storefront/ .
You need contact Woocommerce support regarding this problem.
Another strange thing is that correct price is shown when you’re logged in to the account, if check the page as a guest wrong price is shown.

You should investigate it with Woocommerce team.

Regards,
Eva Kemp.

#128329 Copied

supervale

Participant

June 4, 2016 at 09:49

Thanks Eva! Thanks to you I understand that the different price not depend on the browser but if i’m logged in wp admin! :))
I’ll ask to woocommerce forum.
bye bye

#128416 Copied

Jack Richardson

Support staff

June 4, 2016 at 10:07

Hello,

You’re welcome.
Let us know if further assistance is required.

Best regards,
Jack Richardson.

#128419 Copied
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