Product price filter is not working in the shop page

This topic has 3 replies, 2 voices, and was last updated 2 months ago ago by mctfnc

  • Avatar: mctfnc
    mctfnc
    Participant
    April 15, 2025 at 20:19

    I have added other filters, and they are all working and being applied in the search. However, when I add the product filter by price, it behaves strangely.

    If I use the XStore price filter, it appears on the page but doesn’t work correctly. If I use a different price filter, it doesn’t show up at all.

    When I move the slider (either left to right or right to left), it says “No products found.” If I reset the filters, the price slider disappears completely. To see the slider again and load the products, I have to refresh the page manually.

    I’ve tried changing many settings, but nothing has worked so far. Please guide me on how to fix this. I have attached the screenshots for the reference

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    2 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 16, 2025 at 08:32

    Hello,

    Thank you for reaching out to us.

    It is possible that the cause of this is related to cached data.

    We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

    WooCommerce > Status >Tools

    Please ensure you clear the following fields:
    – WooCommerce transients
    – Expired transients
    – Term counts
    – Brands transients

    If you continue to experience any issues after performing these steps, please do the next:
    Test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Warm Regards,
    The 8Theme Team

    Avatar: mctfnc
    mctfnc
    Participant
    May 14, 2025 at 20:54

    Thanks for the support! My topic “Product price filter is not working in the shop page” has been successfully resolved.

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