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Product pictures in quick view - by Airwheeler

This topic has 6 replies, 2 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

  • Avatar: Airwheeler
    Airwheeler
    Participant
    June 6, 2018 at 12:59

    Hello,

    I got a problem with the product pictures in the quick view.

    After open the quick view the product pic is just loading but don´t appear.
    http://prntscr.com/jrko7d

    Every product got the same issue.

    Any idea?

    Greetings
    Sebastian

    #194417 Copied
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2018 at 13:07

    Hello,

    What Woocommerce version do you use? If you use the latest version of WC plugin, you need to update the theme https://xstore.helpscoutdocs.com/article/63-theme-update If the problem won’t be solved after the update, try to disable 3rd-party plugins.

    Regards

    #194419 Copied
    Avatar: Airwheeler
    Airwheeler
    Participant
    June 6, 2018 at 13:33

    I don´t understand, I always update the Xstore theme at the daschboard.

    I´m using Xstore Version 4.26, Xstore Child Version 1.0 and Woocommerce Version 3.4.2

    #194423 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2018 at 13:35

    Ok. In this case, temporary disable all 3rd-party plugins to check if one of these plugins caused your problem.

    Regards

    #194425 Copied
    Avatar: Airwheeler
    Airwheeler
    Participant
    June 6, 2018 at 13:41

    Okay Rose I found it, after updating woocommerce some plugins aktivate by them selve.

    Eveything is fine now, thx for your support

    By

    #194427 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2018 at 13:50

    You’re welcome!

    Regards

    #194429 Copied
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