Product pics disappear. Issues with code and xstore pics for optimization

This topic has 9 replies, 2 voices, and was last updated 5 years, 2 months ago ago by Matselb

  • Avatar: Matselb
    Matselb
    Participant
    September 16, 2020 at 21:40

    1. Product pics disappear sometimes without reason.
    2. Some xstore pics slow down website according to gtmetrix, but I deleted them.
    3. Also, some facebook and google addons from xstore reflect the speed too.
    4. I did my best with optimization, however, it’s obvious that xstore code slows down the website so much according to Add Expires headers and Reduce the number of DOM elements.
    Looking forward to get help:)

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2020 at 09:40

    Hello,

    1) We have checked the mentioned products but the images are at place http://prntscr.com/uirwum Open console while getting this issue, do you have any errors there related to images or scripts?

    2) It seems that you removed the image from the media library but Revolution slider layer used this. We have removed the layer that used that image.

    3) Facebook pixel and Google Analytics are not the built-in options of our theme. The mentioned scripts come from the third-party plugins that you use.

    4) Read here how to add expires headers https://www.fixrunner.com/how-to-add-expires-headers-wordpress/ It’s not theme option, you can implement this using cache plugin or manually using server settings.
    To reduce the DOM elements you need to reduce the number of the elements that you use on your page (for example limit the number of products in the slider, or remove some elements etc).

    We do want to help you but unfortunately, individual site optimization is outside the scope of our support and we don’t have experts for this. So, if you need help with the individual site optimization, please, contact WPKraken team.

    Regards

    Avatar: Matselb
    Matselb
    Participant
    September 17, 2020 at 12:24

    Hello, Olga
    Thanks so much for your comprehensive reply and explanation.
    I”d like to add something about disappearing pics of products and hidden pics of the theme.

    1. Pics don’t disappear in the console, however, they disappear for visitors of the website.

    2. Can you please try to delete those images below that are in the core of theme. Physically I can’t find them in my console.

    Regards, dp Paradise

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2020 at 13:19

    Hello,

    1) Not sure why this happens for you but can’t reproduce the problem https://gyazo.com/e7522faf296c240c49d0a889b9f56569
    Anyway, try to go to Theme Options > Speed Optimization > Image Loading Type > choose Default. Clear caches and try again.

    2) I suppose that the mentioned scripts come from Google Analytics for WordPress by MonsterInsights and Pixel Caffeine plugins. Try to disable them, clear cache and check again.

    Regards

    Avatar: Matselb
    Matselb
    Participant
    September 17, 2020 at 15:25

    Now I’m experiencing issues with main page, slides have disappeared after I provided you login. Also, there are changes to menu, fronts have gotten smaller of main categories.
    Can you please tell what you have changed?

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2020 at 16:09

    Hello,

    I did not change anything and slider and menu are ok for me https://gyazo.com/cb6cb3a03337428aeb6e61b1a616b245

    Regards

    Avatar: Matselb
    Matselb
    Participant
    September 20, 2020 at 09:00

    I have tried to take a look on photos from so many devices, pics still disappearing, I’ll send you a vide from mobile device.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 14:31

    Hello,

    Try to disable HTML minify option in the cache plugins settings, clear cache and check again.
    Because it looks that something breaks the HTML structure of the image tag http://prntscr.com/ul5bpo

    Regards

    Avatar: Matselb
    Matselb
    Participant
    September 23, 2020 at 10:51

    Thanks, it’s ok now.

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The issue related to '‘Product pics disappear. Issues with code and xstore pics for optimization’' has been successfully resolved, and the topic is now closed for further responses

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