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Product PASSWORD PROTECTED - by AmirPoor

This topic has 10 replies, 4 voices, and was last updated 7 years, 9 months ago ago by 8theme

AmirPoor

Participant

July 13, 2016 at 15:18

I have been having a problem with the following:

When I create a new product and make that product PASSWORD PROTECTED, the product appears in our recently added products of the main page (bottom right) fully visible and clickable to everyone.

Can you help?

Please, contact administrator
for this information.

#133435 Copied

9 Answers

Rose Tyler

Support staff

July 13, 2016 at 16:08

Hello,

Check, please, if you have this problem with default WooCommerce theme – Storefront. Reply back if it presents with our theme only and provide admin panel and FTP access. We are able to provide support only for issues related strictly to our theme.

Regards

#133453 Copied

AmirPoor

Participant

July 14, 2016 at 14:56

The field to put the password in is shown twice and you can not write anything inside. please check.

Thanks

Please, contact administrator
for this information.

#133646 Copied

Olga Barlow

Support staff

July 14, 2016 at 15:14

Hello,

Could you check, please, if this problem appears with our theme only or with default WP theme too (TwetySixteen)?

Regards

#133649 Copied

AmirPoor

Participant

July 14, 2016 at 15:25

the problem is only with Xstore. All other Themes Classic and Royal is working properly

#133652 Copied

Olga Barlow

Support staff

July 14, 2016 at 16:01

Hello,

Provide, please, admin panel and FTP access.

Regards

#133665 Copied

AmirPoor

Participant

July 14, 2016 at 16:30

Hier the infos.

Please, contact administrator
for this information.

#133670 Copied

8theme

Support staff

July 15, 2016 at 07:56

Hi, AmirPoor,

We just tried to connect to your server using FTP you provided but get the following error

Could you please double check your FTP access?

#133714 Copied

AmirPoor

Participant

July 15, 2016 at 08:49

Pls Check the Password

Thanks

Please, contact administrator
for this information.

#133730 Copied

8theme

Support staff

July 15, 2016 at 09:19

We tried to enter the password and we are able to see the product after this. As for double password it seems to be some problem with “WooCommerce Products widgets” currently you have it the prefooter. When you go to single product page this widget also displays password field. You can check how it will work when you will add this widget to the sidebar and switch to some standard theme.

#133736 Copied
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