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Product Page Unable to turn pages on mobile（Pc is ok）

This topic has 3 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by MonnaChu

MonnaChu

Participant

March 20, 2025 at 07:13

The product page on the mobile cannot be turned, only the first page can be viewed, and it shows that it is continuously loading.

Please, contact administrator
for this information.

#437961 Copied Theme version: 9.4.8

2 Answers

Rose Tyler

Support staff

March 20, 2025 at 08:57

Hello, MonnaChu,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

#437987 Copied

MonnaChu

Participant

May 13, 2025 at 12:10

Thanks for the support! My topic “Product Page Unable to turn pages on mobile（Pc is ok）” has been successfully resolved.

#444117 Copied
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The issue related to '‘Product Page Unable to turn pages on mobile（Pc is ok）’' has been successfully resolved, and the topic is now closed for further responses

Product Page Unable to turn pages on mobile（Pc is ok）

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