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Product Page Tab details Populates 'code' to Facebook Product Catalogue

This topic has 6 replies, 3 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

msjackiemack

Participant

October 18, 2018 at 15:36

Hi,

I’ve synced my products with Facebook to create a Product Catalogue and the “description” content that Facebook populates is from the Product page tab and not the short description that the product page has.

The problem with that is that for some reason it includes this code in the description:

“[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row]”

Here’s the screenshot of the backend of my product page: https://prnt.sc/l7khr2

Here’s the front end of the product:https://prnt.sc/l7ki1k

Here’s how Facebook is populating as the product description:https://prnt.sc/l7ki9c

Note that those products that do not have text on the tabs section on my product page, Facebook is grabbing the “short description” from my product page without the strange code shown above.

Here’s how a product page short description looks like and doesn’t have a tabs section: http://prntscr.com/l7kn5a

Here’s how Facebook correctly populates the description: https://prnt.sc/l7ko8r

Any idea how this can be fixed?

thank you.

#201300 Copied

5 Answers

Rose Tyler

Support staff

October 18, 2018 at 15:52

Hello,

Please provide us with temporary wp-admin access so we can take a closer look.

Regards

#201307 Copied

msjackiemack

Participant

October 19, 2018 at 13:28

Hi Rose,

Find below temporary logins.

Please, contact administrator
for this information.

#201355 Copied

Olga Barlow

Support staff

October 19, 2018 at 16:45

Hello,

1) These shortcodes are the WPBakery plugin shortcodes because you have enabled the WPBakery page builder for the product, disable it https://prnt.sc/l8025w and remove the shortcodes from the product description.
2) We have added bullets to inform visitors about the slider or you prefer arrows? Also, we don’t see any problem with images on mobile devices http://prntscr.com/l80dni

Regards

#201368 Copied

msjackiemack

Participant

October 20, 2018 at 15:27

Hello,

1. I don’t quite understand. I need to check “Product” and “Disable” the Backend Editor you pointed out? Then manually remove those shortcodes from every product page?

2. Thanks for that, the bullets look great now. Though the second problem is that after you click on the suggested product, the next product page doesn’t show the image of the suggested products. Did you see the recording from Hotjar?

Thank you..

#201385 Copied

Olga Barlow

Support staff

October 22, 2018 at 16:31

Hello,

1) Yes.
2) I saw your video but we don’t have such issue when testing your site https://gyazo.com/1cd1ec6b62e2e5d05df7c7a7f30895b9

Regards

#201463 Copied
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