Product page slider doesn’t work - by vyperlook

This topic has 3 replies, 3 voices, and was last updated 2 years, 9 months ago ago by John Holden

  • Avatar: vyperlook
    vyperlook
    Participant
    August 24, 2021 at 13:49

    Hi,

    1. Slider on the product page doesn’t work, and when clicking on a thumbnail it doesn’t even change the main image in the view. It also doesn’t look right, with one image down below.
    What can I do? I turned off speed settings, cache plugin, but the problem remains.
    I also turned off extra files from files generator, but that doesn’t help either.
    Since I changed the look of the single product page to no sidebar this problem appeared. Changing it back won’t solve it anymore, even after clearing website and browser cache.
    The loading speed is also very slow with your theme, and very bad scoring on page speed tools like page speed test from Google.

    2. How can I disable the newsletter pop-up? You simply don’t have any option to completely disable it? I go to header builder – newsletter – and there is no option to disable it, only to delay it. I don;t see any other way to disable it.

    Waiting for your help

    thank you

    Please, contact administrator
    for this information.
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2021 at 15:28

    Hello,

    Thanks for using our theme and for contacting us.
    Please submit separate topics for different questions next time – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then.
    Provide temporary wp-admin access, so we can take a closer look.

    2/ Please follow this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

    3/ Theme Options > Header builder > delete Newsletter element from the header content, for example, https://i.gyazo.com/83dd3cab0d0669485a832ab274f98824.gif

    Regards

    Avatar: John Holden
    John Holden
    Support staff
    August 24, 2021 at 15:49

    Hello

    Thank you so much for contacting us!

    It is probably look that slider main image is missing will you please upload a new image and then check your website let us know if you still facing issue .

    Delete Newsletter static block to remove newsletter.

    John Holden

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