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  stp33

  Participant

  May 30, 2015 10:42 pm

  I am having layout issues on the product page where some rows will only have 1 product in a row and other 2 or 3 randomly throughout the page. Link included below.

  Also how can I add the several pages in the same category so that my page is not too long. I want to limit each page to about 16 products and offer the next page selection on the category page for scrolling.

  Theme version: classico

  

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  stp33

  Participant

  May 30, 2015 10:54 pm

  I just realized it only does the sporadic layout of the products when the browser is open to a full screen.

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  Eva Kemp

  Support staff

  June 1, 2015 12:13 pm

  Hello,

  Please update the theme to the latest 1.1 version.
  Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
  Also update all required plugins http://www.8theme.com/download-plugins/ .
  
  Don’t forget to create back up of your files and database before starting update process!

  
  (it’s for Legenda theme but the process is the same).

  Regards,
  Eva Kemp.

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  stp33

  Participant

  June 2, 2015 4:48 am

  Hi Eva,

  I updated all of the plugins but there are issues with the new version of the theme. My site goes black. There are errors during the upload of the theme. Not sure how to proceed. I did exactly what the video said and the site is blank.

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  stp33

  Participant

  June 2, 2015 4:53 am

  I have supplied the error message I am getting regarding the woo commerce template files

  

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  Eva Kemp

  Support staff

  June 2, 2015 8:47 am

  Hello,

  Please provide us with FTP credentials.

  Thank you.
  Regards,
  Eva Kemp.

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  stp33

  Participant

  June 2, 2015 7:47 pm

  info below. error message info provided in previous post also.

  

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  Eva Kemp

  Support staff

  June 3, 2015 8:21 am

  Hello,

  You provided us with wp-admin panel credentials, but we also need FTP access. If you don’t know it please ask your host to give you FTP login details.

  Thank you.
  Regards,
  Eva Kemp.

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  stp33

  Participant

  June 3, 2015 8:28 am

  Content below. Thank you for your help.

  

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  Eva Kemp

  Support staff

  June 3, 2015 9:13 am

  Hello,

  Please check if you closed all tags in products editor, for example I found unclosed <p> tags for “Verona French Antique Mantel” product in short description editor and closed them.
  Please check all your products whether you missed any code and after that check products layout.

  Thank you.
  Regards,
  Eva Kemp.

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  stp33

  Participant

  June 4, 2015 3:35 am

  Please see below

  

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  stp33

  Participant

  June 4, 2015 6:24 am

  HI Eva,

  Theme woocommerce template issue has been resolved. Thank you I will try to check the short description on products to see if product layout will correct itself.

  Thank you!

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  Robert Hall

  Support staff

  June 4, 2015 7:20 am

  Hello,

  You’re welcome!
  If you have any questions please feel free to contact us.

  Regards,
  Robert Hall.

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