Product page gallery image thumbnails overlapping main image

This topic has 8 replies, 3 voices, and was last updated 12 months ago ago by Andrew Mitchell

  • Avatar: Chris
    Chris
    Participant
    December 12, 2024 at 10:26

    In my product page template I’m using the “Thumbnails bottom” option to display gallery thumbnails under the main product page. This displays correctly in the preview, but when I visit my page the product page displays the thumbnail images overlayed on top of the main product page.

    Can you let me know if its a but or what could be causing this? I have the same issue on three separate installations.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 12, 2024 at 11:27

    Hello, @Chris,

    Thank you so much for purchasing our theme and contacting our support center.

    To assist you more effectively, we kindly request the following:
    1. Screenshots of the issue, with the specific problem areas clearly marked.
    2. Access to your site’s WordPress admin panel, which can be shared securely in the private content area.

    Additionally, we kindly ask you to temporarily disable the CDN cache and any caching plugins on your site to ensure we can accurately review your settings and resolve the issue.

    Should you have any questions or need further clarification, please do not hesitate to let us know.

    Best regards,
    The 8Theme Team

    Avatar: Chris
    Chris
    Participant
    December 12, 2024 at 11:35

    Hi Sure,
    I’ve provided the details.
    Thanks

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 12, 2024 at 11:52

    Hello, @Chris,

    Thank you for providing the wp-admin access.

    To assist in resolving the issue you are experiencing, we kindly recommend the following steps:

    1. It appears that the issue may be related to caching. We suggest reaching out to your service provider and requesting them to disable the server cache (CDN) and completely flush the server cache.

    2. For your reference, we have provided an image in the private content area.

    3. After the above steps are completed, please clear your browser cache and check the issue again.

    If the changes appear correctly in the Customizer but not on the live site, it is likely a cache issue. Ensuring that it functions correctly in the Customizer should reflect the same on the front end.

    We trust that these steps will help resolve the matter. Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Chris
    Chris
    Participant
    December 12, 2024 at 12:23

    Hi,
    Thanks, I enabled development mode on cloudflare and purged the cache there. I see you disabled my caching plugin also so now there should be no caching involved. But the problem appears to persist.

    If I edit the product page template, I see it as it is on the website (with the thumbnail images merging into the main product image, but If I change the setting from thumbnail bottom to thumbnail basis, then it displays as it should on the preview, but still on the live site it doesn’t show the images correctly.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 12, 2024 at 13:33

    Hello, @Chris,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected properly.

    To address the issue, we have added custom CSS code under:
    **XStore > Theme Options > Theme Custom CSS > Global CSS**

    For your reference, we have also provided images in the private content area.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Chris
    Chris
    Participant
    December 13, 2024 at 08:27

    Good morning,

    That is fantastic, it works now. Many thanks for the fix, much appreciated.

    Have a nice day ahead.
    Chris

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 13, 2024 at 08:27

    Dear Chris,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Product page gallery image thumbnails overlapping main image’' has been successfully resolved, and the topic is now closed for further responses

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