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Product Imports: Sorry, this file type is not permitted for security reasons.

This topic has 5 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Olga Barlow

tomo_5

Participant

December 23, 2018 at 23:16

Hi,

Since the recent updates we are no longer able to upload CSV files in the Woocommerce products importer. Previously we were able to and no server configurations have changed.

We can upload media files to the media library.

We have added “define(‘ALLOW_UNFILTERED_UPLOADS’, true);” to the wp-config file

We have even added the following to the theme functions file:

// Add a key and value for the CSV file type
$mimes[‘csv’] = “text/csv”;

return $mimes;
}

Nothing seems to work.

We have disables all plugis except for woocommerce and XSTORE Core.

Any ideas why this has suddenly changed?

I notice there is another user who has raised the same query yet there is no reply to their topic.

Access details provided.

Thanks for your help.

Please, contact administrator
for this information.

#206305 Copied Theme version: 5.1.3 WooCommerce version: 3.5.3

4 Answers

Olga Barlow

Participant

December 24, 2018 at 16:47

Hello,

Sorry but it’s not related to our theme. This problem happens even with the default Storefront theme https://gyazo.com/dcbd7d0600d586a48abe7d047f21d391
We provide support related strictly to our theme issues.
We would recommend you to contact your hosting provider or WP support to get help with this or try any third-party plugins to import CSV files.

Regards

#206337 Copied

tomo_5

Participant

December 24, 2018 at 22:36

I would argue that it has everything to do with your theme. You are supposed to supply a theme that is compatible with wordpress. This bug will affect the usability of your theme so I would have thought you might be interested in working out why this function is stopping the functionality of your theme.

Oh well, I guess you don’t really care.

#206341 Copied

Olga Barlow

Participant

December 25, 2018 at 08:27

Hello,

I’m sorry but we are theme developers and we are able to help with problems and bugs related strictly to our theme. Themeforest has the support policy and we are working according to that, please, read what’s included to theme support and what’s not to avoid misunderstandings https://themeforest.net/page/item_support_policy

We are interested to help you that’s why I suggested you to contact hosting provider or WooCommerce plugin support because then you’ll be able to get answers to your questions! Our theme is comparable with WP but CSV import option (WooCommerce plugin feature by the way) does not work even with the default WordPress theme, you can go to Appearance > Themes enable any default WP theme and check. We suggested you to try third-party plugin to import CSV file if the default option does not work. Did you try that?

If you buy the car it’s wrong to go to the car attendants and ask to fix the road from city A to city B. Choose the other road.

We are always ready to help with issues related to our theme or premium plugins that come bundled. All the questions related to default WP installation, WooCommerce or any other third-party plugin should be addressed to developers of this software.

Hope for your understanding!

Regards

#206347 Copied

Olga Barlow

Participant

December 25, 2018 at 10:33

P.S. If you think that our theme is the reason of all your problems, you are not satisfied using our theme, don’t want to follow the instructions from our support experts and you are not agreed with the ThemeForest support policy, please, submit refund request https://themeforest.net/refund_requests/new

Regards

#206357 Copied
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