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Product images small after update - by emeliech

This topic has 15 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Rose Tyler

emeliech

Participant

April 19, 2017 at 15:55

Hi,

Since we updated, the product image is smaller when clicked.

If you are on the product page.. And you click on the product image, it is very small

https://snag.gy/f96nK3.jpg

We have a more than one product image, added in the “product gallery” and those images are good when clicked.

Before the featured “product image” was also the big size…

Do you know?
Thanks
Emelie

#160577 Copied Theme version: Latest WooCommerce version: Latest

14 Answers

Rose Tyler

Support staff

April 20, 2017 at 07:27

Hello,

Thank you for using our theme!
Could you please provide wp-admin access in Private Content so we could check it?

Regards,
Rose Tyler.

#160648 Copied

emeliech

Participant

April 20, 2017 at 09:45

Hi Rose,

Yes, I have created a user for you, see private.
Also explanation how to replicate the problem.

Thank you
Emelie

Please, contact administrator
for this information.

#160685 Copied

Rose Tyler

Support staff

April 20, 2017 at 10:03

Hello,

Also, provide FTP access please.

Regards,
Rose Tyler.

#160686 Copied

emeliech

Participant

April 20, 2017 at 10:06

Ok Rose,

please let me know what changes have been made if you change anything on the FTP

Thank you

(see private)

Please, contact administrator
for this information.

#160688 Copied

Rose Tyler

Support staff

April 20, 2017 at 12:38

Hello,

Fixed. Please check.
We’ve made some changes in royal/woocommerce/single-product/product-image.php file.

Regards,
Rose Tyler.

#160716 Copied

Rubien

Participant

April 25, 2017 at 13:10

Hi.

I experience the same for my Legenda site. Is there a easy way for me to fix this? The pictures are now blurry.

Regards,
Ruben Hestholm

#161186 Copied Theme version: Latest WooCommerce version: 2.5.2

Rose Tyler

Support staff

April 25, 2017 at 13:22

Hello, @Rubien,

You can delete Product Images Width and Height in Theme Option, then go to Woocommerce > Settings > Products > Display and change Single Product Image settings. Use hard crop if you want to crop images. Then regenerate thumbnails https://wordpress.org/plugins/regenerate-thumbnails/
https://docs.woocommerce.com/document/fixing-blurry-product-images/

Regards,
Rose Tyler.

#161189 Copied

emeliech

Participant

May 9, 2017 at 12:18

Hi Rose,

After the latest update we are experiencing this problem again.

“Since we updated, the product image is smaller when clicked.
If you are on the product page.. And you click on the product image, it is very small
https://snag.gy/f96nK3.jpg
We have a more than one product image, added in the “product gallery” and those images are good when clicked.
Before the featured “product image” was also the big size…”

You answered:

“Fixed. Please check.
We’ve made some changes in royal/woocommerce/single-product/product-image.php file.”

What changes did you make please?
We have to change again.

Thank you
Emelie

Please, contact administrator
for this information.

#162607 Copied Theme version: latest WooCommerce version: latest

emeliech

Participant

May 9, 2017 at 12:19

Hi Rose,

After the latest update we are experiencing this problem again.

“Since we updated, the product image is smaller when clicked.
If you are on the product page.. And you click on the product image, it is very small
https://snag.gy/f96nK3.jpg
We have a more than one product image, added in the “product gallery” and those images are good when clicked.
Before the featured “product image” was also the big size…”

You answered that you made some changes in royal/woocommerce/single-product/product-image.php file.”

What changes did you make please?
We have to change again.

Thank you
Emelie

Please, contact administrator
for this information.

#162608 Copied Theme version: latest WooCommerce version: Latest

Rose Tyler

Support staff

May 10, 2017 at 15:58

Hello,

Fixed. Please check.
Please save /woocommerce/single-product/product-image.php file to upload it after theme update.

Regards,
Rose Tyler.

#162732 Copied

emeliech

Participant

May 13, 2017 at 13:40

Hello Rose,

It has not changed.. Could you please review and change it again?
The first image is still small..
https://snag.gy/omyPz4.jpg

Thank you
Emelie

#163021 Copied Theme version: Latest WooCommerce version: Latest

Rose Tyler

Support staff

May 15, 2017 at 14:05

Hello,

Check now.

Regards,
Rose Tyler.

#163112 Copied

emeliech

Participant

May 15, 2017 at 14:08

Excellent! Magnific!
Thank you very much :))

Kind Regards,
Emelie

#163113 Copied

Rose Tyler

Support staff

May 15, 2017 at 14:20

Hello,

You’re welcome!

Regards,
Rose Tyler.

#163116 Copied
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