Return to previous page

Topic: Product images not showing?

chris

Participant

August 4, 2014 3:36 pm

Hi, All the Product images are not showing

http://cateringinstallation.co.uk/shop/

Ive given you access below, if you possible take a look?

Username: 8theme
Password: 2302-siwdjd-2939s-SDsd

#11734 copied to clipboard

Like

Jack Richardson

Support staff

August 4, 2014 4:00 pm

Hello,

Please check the provided credentials as we’re unable to log in.

Regards,
Jack Richardson

#11735 copied to clipboard

Like

chris

Participant

August 4, 2014 4:24 pm

Apologies

Content is visible for topic creator and
support staff only.

#11737 copied to clipboard

Like

Jack Richardson

Support staff

August 4, 2014 5:08 pm

Hello,

Have you made some changes in php files? And what was the last your actions before issue occurs?

Regards,
Jack Richardson

#11739 copied to clipboard

Like

chris

Participant

August 4, 2014 5:16 pm

Hi Jack, Thanks for your help so far – Today Ive asked to install a worldpay plugin which I purchased from woo-comenrce http://www.woothemes.com/products/worldpay/

In addition, I went into Visual composer setting and clicked on all the radio button to activate to use on all the pages, including, products?!?!

Thanks Chris

#11740 copied to clipboard

Like

Jack Richardson

Support staff

August 4, 2014 5:48 pm

Hello,

Please provide us with FTP credentials in Private Content as well.

Regards,
Jack Richardson

#11742 copied to clipboard

Like

catrine87

Participant

August 4, 2014 9:30 pm

hi

I have exactly the same problem, would you be kind and help me with the problem?

thanks in advance

http://illusionskirt.dk/?product_cat=kjoler

#11761 copied to clipboard

Like

catrine87

Participant

August 4, 2014 9:50 pm

Hi

Content is visible for topic creator and
support staff only.

#11762 copied to clipboard

Like

Robert Hall

Support staff

August 5, 2014 6:31 am

Hello catrine87,

Did you select images for each product page you showed?

Regards,
Robert Hall.

#11770 copied to clipboard

Like

catrine87

Participant

August 5, 2014 7:17 am

Hello Robert

thanks for your quick reply, yes I have and it all was good for 2 days ago, but suddenly they disappeared, can you please tell me what is wrong?!?

Thanks Robert

#11776 copied to clipboard

Like

Jack Richardson

Support staff

August 5, 2014 7:31 am

Hello @catrine87,

Could you please describe your last actions before the issue occurred?

Regards,
Jack Richardson

#11777 copied to clipboard

Like

chris

Participant

August 5, 2014 2:11 pm

Hi Jack, We have the site on a dedicated server without FTP access – I will endeavour to move the site on Monday next week to a shared server (cpanel) with FTP access.

Could you please notify me if indeed the problem is solved via catrine87 enquiry.

Best Chris

#11802 copied to clipboard

Like

Jack Richardson

Support staff

August 5, 2014 2:20 pm

Hello,

Ok, we’ll wait for your FTP credentials.
When catrine87’s issue is solved we’ll notify you.

Regards,
Jack Richardson

#11803 copied to clipboard

Like