Product Images not changing - by finleydesign

This topic has 21 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

  • Avatar: finleydesign
    finleydesign
    Participant
    May 27, 2015 at 16:48

    Hi, I have set up the image dimensions as indicated in the documents yet it has no effect on the single product image, the first one is very short in height, oddly though if you then cycle through the different image the very first goes back to the right size!

    I have tried an image regeneration plugin but still no change, all other product images look ok

    20 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 27, 2015 at 16:58

    Hello,

    Please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: finleydesign
    finleydesign
    Participant
    May 27, 2015 at 16:59

    Done

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 27, 2015 at 19:07

    Hello,

    Could you please provide us with a page link where you have problem with first image?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: finleydesign
    finleydesign
    Participant
    May 27, 2015 at 19:33

    Yep look at every image on every product

    Avatar: finleydesign
    finleydesign
    Participant
    May 27, 2015 at 20:08

    Oh and also noted the wishlist doesn’t work at all, have updated to the latest version but doesn’t work

    Avatar: Eva
    Eva Kemp
    Support staff
    May 28, 2015 at 09:03

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: finleydesign
    finleydesign
    Participant
    May 28, 2015 at 09:11

    Attached

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 28, 2015 at 16:27

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: finleydesign
    finleydesign
    Participant
    May 28, 2015 at 16:57

    Really need to speed things up, I will look into this, but can’t really keep taking a day to ask the next simple question

    Waiting 3 hours to be asked to show you a url with the image thats wrong when every image is wrong is a waste of time!

    Will come back to you when I have checked the FTP details

    Avatar: finleydesign
    finleydesign
    Participant
    May 28, 2015 at 18:45

    ok try the attached again

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 28, 2015 at 19:38

    Hello,

    There is no “dev” folder in public_html directory.
    Please specify the exact path to your site files.

    Regards,
    Eva Kemp.

    Avatar: finleydesign
    finleydesign
    Participant
    May 29, 2015 at 09:02

    I’ll see what’s happening with the FTP, but just doing a quick search on the CSS the height is being forced, see the CSS Path

    #product-1470 > div.row > div > div.row > div.col-lg-6.col-md-6.col-sm-12.product-images > div.images > div.product-images-slider.main-images.images-popups-gallery.zoom-enabled.owl-carousel.owl-theme > div.owl-wrapper-outer.autoHeight

    On all images this is first seen as around 330px high but can vary, until you rotate the images then it goes to the correct height

    Avatar: finleydesign
    finleydesign
    Participant
    May 29, 2015 at 09:58

    Just for your reference the only I have currently added this just to show the customer (this forces it to be full size)

    .owl-carousel .owl-wrapper-outer.autoHeight {
    -webkit-transition: height 500ms ease-in-out;
    -moz-transition: height 500ms ease-in-out;
    -ms-transition: height 500ms ease-in-out;
    -o-transition: height 500ms ease-in-out;
    transition: height 509ms ease-in-out;
    height: 600px !important;
    margin-bottom: -49px;
    }

    I had noticed that the images themselves are quite small, would this cause this issue?? however as I say the issue goes when you cycle images on the product

    Avatar: Eva
    Eva Kemp
    Support staff
    May 29, 2015 at 10:32

    Hello,

    Your images are too small.
    Original dimensions should be 1425px × 1900px approximately.
    So please upload images with higher resolution.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: finleydesign
    finleydesign
    Participant
    May 29, 2015 at 14:44

    So how come it works (although the images are enlarged and not good quality) when you cycle the images, you then get the correct image, but nothing from the start, or as soon as you visit the product page

    Avatar: Eva
    Eva Kemp
    Support staff
    May 29, 2015 at 15:15

    Hello,

    Image is resized after reload.
    Try to upload hight resolution images and check after that.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: finleydesign
    finleydesign
    Participant
    May 29, 2015 at 15:41

    If we were to set the image size for a single product smaller would this help?

    Avatar: Eva
    Eva Kemp
    Support staff
    May 29, 2015 at 16:05

    Hello,

    You can try to add this code in style.css file of your child theme:

    .product-images-slider .owl-controls .owl-buttons div {
      height: 350px;
    }
    .product-images-slider, .sxy-zoom-container {
        width: 350px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: finleydesign
    finleydesign
    Participant
    May 29, 2015 at 16:11

    Although that sets the size to how that CSS sets, it still won’t do it, for example when you go form the home page then pick any of the products it still forced to that odd size from the start

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