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Product images are not shown - by Luca - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 5 years ago ago by Olga Barlow

Luca

Participant

November 22, 2020 at 16:35

Through the tool “WPBAKERY Page Builder” I entered the complete list of “Woocommerce” products.
Clicking on “preview” I can correctly see the products and their images, but once clicked on “publish” the images of the products are no longer visible as you can see here in the attachment.
Thanks in advance.

#260721 Copied Theme version: 3.1.2

7 Answers

Rose Tyler

Support staff

November 22, 2020 at 17:10

Hello,

Try to disable all the third-party plugins, that do not come bundled with the theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then

Regards

#260730 Copied

Luca

Participant

November 22, 2020 at 22:06

Thank you.
Unfortunately, I tried but it didn’t work.
can you help me further?

#260749 Copied

Rose Tyler

Support staff

November 23, 2020 at 07:56

Please provide URL of page with products and temporary wp-admin access.

Regards

#260766 Copied

Luca

Participant

November 23, 2020 at 14:23

Ok I’m not too sure on how to do it

Please contact administrator
for this information.

#260834 Copied

Rose Tyler

Support staff

November 23, 2020 at 16:24

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Once all questions will be solved, just delete this account.

Regards

#260857 Copied

Luca

Participant

November 23, 2020 at 17:21

Thanks, hope I can solve this problem with your help 🙂

Please contact administrator
for this information.

#260867 Copied

Olga Barlow

Participant

November 23, 2020 at 20:37

Hello,

You use the Lazy loading option of the SG Optimizer plugin, In this case you need to disable Lazy loading option in theme settings http://prntscr.com/vonf3i If you want to use theme option then disable plugin option. You can’t use both at the same time.

Regards

#260921 Copied
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