Return to previous page

Product Image Zoom is not working - by jeannemalherbe

This topic has 6 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

jeannemalherbe

Participant

March 3, 2015 at 22:31

The zoom is no longer appearing on the single product pages?
The zoom is set to “window” but nothing happens when I mouseover the product image?

Please, contact administrator
for this information.

#47117 Copied Theme version: 2.6 WooCommerce version: 2.3.4

5 Answers

Stan Russell

Participant

March 4, 2015 at 11:00

Hello,

please download latest versions of required plugins here: http://www.8theme.com/download-plugins/ and update.

Regards,
Stan Russell.

#47189 Copied

jeannemalherbe

Participant

March 4, 2015 at 16:41

I have just downloaded and updated all the plugins and the zoom is still not showing?

#47329 Copied

Robert Hall

Support staff

March 4, 2015 at 17:17

Hello,

Also please update theme to the latest version.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#47344 Copied

jeannemalherbe

Participant

March 4, 2015 at 18:48

I updated to the latest version on the 25th February, so unless you have updated the theme again in the last week, then the site is running the latest version.

#47385 Copied

Eva Kemp

Support staff

March 4, 2015 at 20:46

Hello,

Zoom is working, but it shows the whole image because your original image sizes are too small.
The dimensions should be 1425px × 1900px approximately. So please reupload your image in higher resolution.

Thank you.
Regards,
Eva Kemp.

#47414 Copied
Viewing 6 results - 1 through 6 (of 6 total)