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Topic: Product Image Zoom Feature Broken

zackherman

Participant

March 18, 2015 6:38 pm

There are two things broken when viewing a single product.

1) The image is cut off at the bottom, you cannot see the icon at the bottom left that you click to enlarge the image.

2) When you hover over the image it distorts the image (skews it).

Here’s an example: https://www.crispdecals.com/product/eiffel-tower-paris-france-apple-macbook-vinyl-decal/
Site URL: hidden
Theme version: 1.3
WooCommerce version: 2.3.7

#50636 copied to clipboard

Robert Hall

Support staff

March 18, 2015 7:02 pm

Hello,

Please update theme to the latest version( 1.4).
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#50644 copied to clipboard

zackherman

Participant

March 31, 2015 10:36 pm

Hi I updated but it’s still not working properly

#53737 copied to clipboard

Eva Kemp

Support staff

April 1, 2015 10:38 am

Hello,

Your image is too small. The original dimensions should be 1425px × 1900px approximately.
So please reupload your images in high resolution.

Thank you.
Regards,
Eva Kemp.

#53798 copied to clipboard

zackherman

Participant

April 1, 2015 4:12 pm

Ok can we disable this then?

#53970 copied to clipboard

Robert Hall

Support staff

April 1, 2015 4:25 pm

Hello,

You can disabled zoom effect in Theme Options->Single Product Page.

Regards,
Robert Hall.

#53974 copied to clipboard

festybee

Participant

April 5, 2015 2:17 am

Hello,

Please help. Single product image zoom in my site is not working after upgrade.
Site URL: hidden
Theme version: 1.4
WooCommerce version: 2.3.7

Content is visible for topic creator and
support staff only.

#54759 copied to clipboard

Eva Kemp

Support staff

April 6, 2015 8:54 am

Hello @festybee,

Please provide us with wp-admin and FTP credentials.

Thank you.
Regards,
Eva Kemp.

#54810 copied to clipboard

festybee

Participant

April 6, 2015 12:29 pm

Hello @Eva,

Info in private content.

Content is visible for topic creator and
support staff only.

#54838 copied to clipboard

Eva Kemp

Support staff

April 6, 2015 8:09 pm

Hello @festybee,

The problem is your original image sizes are too small. You need upload images with dimensions 1425px × 1900px approximately.
Please try to reupload image in high resolution and check zoom after that.

Thank you.
Regards,
Eva Kemp.

#55061 copied to clipboard