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Product Image Zoom Feature Broken - by zackherman

This topic has 10 replies, 4 voices, and was last updated 9 years ago ago by Eva Kemp

zackherman

Participant

March 18, 2015 at 18:38

There are two things broken when viewing a single product.

1) The image is cut off at the bottom, you cannot see the icon at the bottom left that you click to enlarge the image.

2) When you hover over the image it distorts the image (skews it).

Here’s an example: https://www.crispdecals.com/product/eiffel-tower-paris-france-apple-macbook-vinyl-decal/

#50636 Copied Theme version: 1.3 WooCommerce version: 2.3.7

9 Answers

Robert Hall

Support staff

March 18, 2015 at 19:02

Hello,

Please update theme to the latest version( 1.4).
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#50644 Copied

zackherman

Participant

March 31, 2015 at 22:36

Hi I updated but it’s still not working properly

#53737 Copied

Eva Kemp

Support staff

April 1, 2015 at 10:38

Hello,

Your image is too small. The original dimensions should be 1425px × 1900px approximately.
So please reupload your images in high resolution.

Thank you.
Regards,
Eva Kemp.

#53798 Copied

zackherman

Participant

April 1, 2015 at 16:12

Ok can we disable this then?

#53970 Copied

Robert Hall

Support staff

April 1, 2015 at 16:25

Hello,

You can disabled zoom effect in Theme Options->Single Product Page.

Regards,
Robert Hall.

#53974 Copied

festybee

Participant

April 5, 2015 at 02:17

Hello,

Please help. Single product image zoom in my site is not working after upgrade.

Please, contact administrator
for this information.

#54759 Copied Theme version: 1.4 WooCommerce version: 2.3.7

Eva Kemp

Support staff

April 6, 2015 at 08:54

Hello @festybee,

Please provide us with wp-admin and FTP credentials.

Thank you.
Regards,
Eva Kemp.

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festybee

Participant

April 6, 2015 at 12:29

Hello @Eva,

Info in private content.

Please, contact administrator
for this information.

#54838 Copied

Eva Kemp

Support staff

April 6, 2015 at 20:09

Hello @festybee,

The problem is your original image sizes are too small. You need upload images with dimensions 1425px × 1900px approximately.
Please try to reupload image in high resolution and check zoom after that.

Thank you.
Regards,
Eva Kemp.

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