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Product image is missing and getting an error code

This topic has 7 replies, 4 voices, and was last updated 2 months, 4 weeks ago ago by Tony Rodriguez

Rich Kil

Participant

December 18, 2025 at 00:03

I’m getting a 404 error code on several of my products. I tried deleting the image and replacing it from my media library and it did not work.

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6 Answers

Samir Malik

Support staff

December 18, 2025 at 07:53

Dear Rich,

Could you please provide temporary WP-Admin access? We need to review your settings.

To grant WP-Admin access, please create a new user account with the Administrator role through your WordPress Dashboard. Once the account has been created, please securely share the username and password with us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

#462724 Copied

Rich Kil

Participant

December 18, 2025 at 15:43

see below

Please contact administrator
for this information.

#462771 Copied

Rich Kil

Participant

December 18, 2025 at 15:48

sample page

https://ultimaterestaurantequipment.com/product-category/restaurant-furniture/commercial-restaurant-table-bases/x-style-table-bases/

#462772 Copied

Jack Richardson

Support staff

December 19, 2025 at 08:58

Hello @Rich Kil,

Unfortunately, your website cannot be accessed from our side. We have tested it using different devices and a VPN browser extension (please see the screenshot: https://prnt.sc/jMJsYXQj89Dd). Could you please check if there are any issues on the server side?

Additionally, we recommend regenerating the images using a plugin such as https://wordpress.org/plugins/force-regenerate-thumbnails/. However, if some images have been removed from your server (as shown in your screenshot with error of image source is 404), please contact your hosting provider, as this issue may be related to your server settings.

Best regards,
Jack Richardson
8Theme Team

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Rich Kil

Participant

December 19, 2025 at 15:54

Thanks for the support! My topic “product image is missing and getting an error code” has been successfully resolved.

#462856 Copied

Tony Rodriguez

Support staff

December 19, 2025 at 15:54

Dear Rich Kil,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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Product image is missing and getting an error code

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