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Topic: Product Image Hover

lyndav001

Participant

August 31, 2015 1:31 pm

Hi

I have set the theme to bring up the product description on image hover. It works well on desktop but on mobile it only works on the product slider layout and on the ‘Related Items’ slider, but it won’t work on the normal grid view.

Please assist.

I have tried to adjust the z-index of the mask text but it hasn’t worked.

Thanks

David
Site URL: hidden
Theme version: 2.9
WooCommerce version: 4.3

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Eva Kemp

Support staff

August 31, 2015 1:57 pm

Hello,

As I see description is shown on products pages:
http://storage3.static.itmages.com/i/15/0831/h_1441025746_8071262_5404721db1.png
Please provide us with a direct page link where you see the issue.

Regards,
Eva Kemp.

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lyndav001

Participant

August 31, 2015 1:58 pm

Hi Eva

Are you using a physical phone or a web application that demonstrates a phone layout?

If you use a physical phone or iPad you will see what I am referring to.

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Eva Kemp

Support staff

September 1, 2015 9:08 am

Hello,

I’ve checked your site on iPhone and don’t see any issues:
http://storage1.static.itmages.com/i/15/0901/h_1441094764_1178870_84cf4cd6f5.png
The same is for iPad.

Regards,
Eva Kemp.

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lyndav001

Participant

September 1, 2015 9:14 am

I have tried it as a logged in user and now as a not logged in user.

The issue only exists if you aren’t logged in.

Please access the site now, I have enabled it for normal user access. Please make sure you are logged out when you test it.

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lyndav001

Participant

September 1, 2015 1:44 pm

Hi Eva

Please get back to me. I can’t leave my site open to the public all day.

Thanks

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Eva Kemp

Support staff

September 2, 2015 8:07 am

Hello,

We’ve forwarded this issue to our developers. Once there is a result we’ll let you know.

Thank you for your understanding and patience.

Regards,
Eva Kemp.

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Eva Kemp

Support staff

September 7, 2015 2:44 pm

Hello,

We’re sorry for a long delay.
Please try to use this code in custom.css file:
.product-loop .product .product-image-wrapper .product-mask, .slide-item .product .product-image-wrapper .product-mask{ cursor:pointer; }
After that check your products.

Regards,
Eva Kemp.

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lyndav001

Participant

September 7, 2015 2:51 pm

Hi Eva

That didn’t solve the issue.

The product description still only appears on slider images and not grid images (product pages).

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Eva Kemp

Support staff

September 7, 2015 6:43 pm

Hello,

Please give us correct access to wp-admin panel and FTP credentials.

Thank you.
Regards,
Eva Kemp.

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lyndav001

Participant

September 7, 2015 7:16 pm

See private content

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

September 7, 2015 7:56 pm

Hello,

When entering the link for wp-admin panel we’re getting this message “We are busy building a beautiful site!”. Please give us correct url to WP Dashboard.

Thank you.
Regards,
Eva Kemp.

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lyndav001

Participant

September 11, 2015 9:32 am

Hi Eva

Please try again, it should be working now.

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Eva Kemp

Support staff

September 11, 2015 3:02 pm

Hello,

Wp-admin panel is working now. Thank you.
But now we can’t connect to FTP account. Please check it.

Thank you.
Regards,
Eva Kemp.

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lyndav001

Participant

September 11, 2015 3:16 pm

See private content.

FTP works perfectly for me.

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

September 14, 2015 7:55 am

Hello,

Please look at the screenshot:
http://storage5.static.itmages.com/i/15/0914/h_1442213641_5183343_b692aaa7d6.png
Unfortunately we can’t access your server via FTP.

Please check login details once again.

Thank you.

Best regards,
Jack Richardson.

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lyndav001

Participant

September 14, 2015 7:59 am

Please make sure there is a ‘www’ before the server url and that there are no spaces in the username and password.

Those credentials are correct as I use them every time to access the server via FTP.

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Stan Russell

Participant

October 7, 2015 12:33 pm

Hello lyndav001,

we have tried several times but no luck. Please check them once more.

Regards,
Stan Russell.

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