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Product Image Hover - by lyndav001 - on WordPress WooCommerce support

This topic has 18 replies, 4 voices, and was last updated 10 years, 2 months ago ago by Stan Russell

lyndav001

Participant

August 31, 2015 at 13:31

Hi

I have set the theme to bring up the product description on image hover. It works well on desktop but on mobile it only works on the product slider layout and on the ‘Related Items’ slider, but it won’t work on the normal grid view.

Please assist.

I have tried to adjust the z-index of the mask text but it hasn’t worked.

Thanks

David

#83304 Copied Theme version: 2.9 WooCommerce version: 4.3

17 Answers

Eva Kemp

Participant

August 31, 2015 at 13:57

Hello,

As I see description is shown on products pages:
http://storage3.static.itmages.com/i/15/0831/h_1441025746_8071262_5404721db1.png
Please provide us with a direct page link where you see the issue.

Regards,
Eva Kemp.

#83321 Copied

lyndav001

Participant

August 31, 2015 at 13:58

Hi Eva

Are you using a physical phone or a web application that demonstrates a phone layout?

If you use a physical phone or iPad you will see what I am referring to.

#83323 Copied

Eva Kemp

Participant

September 1, 2015 at 09:08

Hello,

I’ve checked your site on iPhone and don’t see any issues:
http://storage1.static.itmages.com/i/15/0901/h_1441094764_1178870_84cf4cd6f5.png
The same is for iPad.

Regards,
Eva Kemp.

#83556 Copied

lyndav001

Participant

September 1, 2015 at 09:14

I have tried it as a logged in user and now as a not logged in user.

The issue only exists if you aren’t logged in.

Please access the site now, I have enabled it for normal user access. Please make sure you are logged out when you test it.

#83563 Copied

lyndav001

Participant

September 1, 2015 at 13:44

Hi Eva

Please get back to me. I can’t leave my site open to the public all day.

Thanks

#83645 Copied

Eva Kemp

Participant

September 2, 2015 at 08:07

Hello,

We’ve forwarded this issue to our developers. Once there is a result we’ll let you know.

Thank you for your understanding and patience.

Regards,
Eva Kemp.

#83823 Copied

Eva Kemp

Participant

September 7, 2015 at 14:44

Hello,

We’re sorry for a long delay.
Please try to use this code in custom.css file:
.product-loop .product .product-image-wrapper .product-mask, .slide-item .product .product-image-wrapper .product-mask{ cursor:pointer; }
After that check your products.

Regards,
Eva Kemp.

#85077 Copied

lyndav001

Participant

September 7, 2015 at 14:51

Hi Eva

That didn’t solve the issue.

The product description still only appears on slider images and not grid images (product pages).

#85080 Copied

Eva Kemp

Participant

September 7, 2015 at 18:43

Hello,

Please give us correct access to wp-admin panel and FTP credentials.

Thank you.
Regards,
Eva Kemp.

#85151 Copied

lyndav001

Participant

September 7, 2015 at 19:16

See private content

Please, contact administrator
for this information.

#85157 Copied

Eva Kemp

Participant

September 7, 2015 at 19:56

Hello,

When entering the link for wp-admin panel we’re getting this message “We are busy building a beautiful site!”. Please give us correct url to WP Dashboard.

Thank you.
Regards,
Eva Kemp.

#85174 Copied

lyndav001

Participant

September 11, 2015 at 09:32

Hi Eva

Please try again, it should be working now.

#86136 Copied

Eva Kemp

Participant

September 11, 2015 at 15:02

Hello,

Wp-admin panel is working now. Thank you.
But now we can’t connect to FTP account. Please check it.

Thank you.
Regards,
Eva Kemp.

#86281 Copied

lyndav001

Participant

September 11, 2015 at 15:16

See private content.

FTP works perfectly for me.

Please, contact administrator
for this information.

#86291 Copied

Jack Richardson

Support staff

September 14, 2015 at 07:55

Hello,

Please look at the screenshot:
http://storage5.static.itmages.com/i/15/0914/h_1442213641_5183343_b692aaa7d6.png
Unfortunately we can’t access your server via FTP.

Please check login details once again.

Thank you.

Best regards,
Jack Richardson.

#86507 Copied

lyndav001

Participant

September 14, 2015 at 07:59

Please make sure there is a ‘www’ before the server url and that there are no spaces in the username and password.

Those credentials are correct as I use them every time to access the server via FTP.

#86509 Copied

Stan Russell

Participant

October 7, 2015 at 12:33

Hello lyndav001,

we have tried several times but no luck. Please check them once more.

Regards,
Stan Russell.

#92176 Copied
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