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Product Image Gallery - by Belong - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

Belong

Participant

June 26, 2015 at 13:22

If you go to products–> Product Image Gallery( Enable Lightbox for product images) and tick the box, click save it says it has saved but when you go back in it has not saved.I have disabled the theme and tried others and they all work except Classico

#71850 Copied Theme version: Latest WooCommerce version: 2.3.11

5 Answers

Robert Hall

Support staff

June 26, 2015 at 13:42

Hello,

Could you please clarify with more details what exactly you want to do and show us screenshots?
Also please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#71857 Copied

Belong

Participant

June 26, 2015 at 14:12

Hi Robert,

We have product image working with a different them beut we have lots of issues with the responsiveness of the theme so we are switching to classico. http://belonghair.co.uk/product-category/shop/premium/

Instead of having a dropdown menu we want to be able to have images
What we are trying to do https://www.dropbox.com/s/0pol44ulqmn6dbf/Screenshot.png?dl=0

Here is the Screenshot of the issue: https://www.dropbox.com/s/0pol44ulqmn6dbf/Screenshot.png?dl=0

It lets me save the changes but when I go back in the changes have not updated and the checkbox is unselected.

Many Thanks,
Ian

Please, contact administrator
for this information.

#71863 Copied

Robert Hall

Support staff

June 26, 2015 at 15:05

Hello,

You can enable the same option in 8theme Options->E-commerce->Single Product page->Enable Lightbox for Product Images.
Also we checked and find that some plugins causes issue and that’s why lightbox not worked.
Please try to disable third-party plugins one by one and check this issue.

Regards,
Robert Hall.

#71877 Copied

Belong

Participant

June 26, 2015 at 16:17

Hi Robert,

We need to use variable products as well as single products. I have disabled all plugins except woo commerce 2.3.11 and it still wont work.

Many Thanks,

Ian

#71895 Copied

Eva Kemp

Support staff

June 26, 2015 at 18:20

Hello,

Please clear browser cache and check again.
As I see lightbox icon is shown:
http://storage4.static.itmages.com/i/15/0626/h_1435339150_3367271_4de39a12f9.png

Regards,
Eva Kemp.

#71907 Copied
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