• 

  Belong

  Participant

  June 26, 2015 1:22 pm

  If you go to products–> Product Image Gallery( Enable Lightbox for product images) and tick the box, click save it says it has saved but when you go back in it has not saved.I have disabled the theme and tried others and they all work except Classico

  Theme version: Latest

  WooCommerce version: 2.3.11

  #71850 copied to clipboard

  Like
  

  Omid Akhavan

  Support staff

  June 26, 2015 1:42 pm

  Hello,

  Could you please clarify with more details what exactly you want to do and show us screenshots?
  Also please provide us with wp-admin access in Private Content.

  Regards,
  Robert Hall.

  #71857 copied to clipboard

  Like
  

  Belong

  Participant

  June 26, 2015 2:12 pm

  Hi Robert,

  We have product image working with a different them beut we have lots of issues with the responsiveness of the theme so we are switching to classico. http://belonghair.co.uk/product-category/shop/premium/

  Instead of having a dropdown menu we want to be able to have images
  What we are trying to do https://www.dropbox.com/s/0pol44ulqmn6dbf/Screenshot.png?dl=0

  Here is the Screenshot of the issue: https://www.dropbox.com/s/0pol44ulqmn6dbf/Screenshot.png?dl=0

  It lets me save the changes but when I go back in the changes have not updated and the checkbox is unselected.

  Many Thanks,
  Ian

  

  Content is visible for topic creator and
  support staff only.

  #71863 copied to clipboard

  Like
  

  Omid Akhavan

  Support staff

  June 26, 2015 3:05 pm

  Hello,

  You can enable the same option in 8theme Options->E-commerce->Single Product page->Enable Lightbox for Product Images.
  Also we checked and find that some plugins causes issue and that’s why lightbox not worked.
  Please try to disable third-party plugins one by one and check this issue.

  Regards,
  Robert Hall.

  #71877 copied to clipboard

  Like
  

  Belong

  Participant

  June 26, 2015 4:17 pm

  Hi Robert,

  We need to use variable products as well as single products. I have disabled all plugins except woo commerce 2.3.11 and it still wont work.

  Many Thanks,

  Ian

  #71895 copied to clipboard

  Like
  

  Eva Kemp

  Support staff

  June 26, 2015 6:20 pm

  Hello,

  Please clear browser cache and check again.
  As I see lightbox icon is shown:
  http://storage4.static.itmages.com/i/15/0626/h_1435339150_3367271_4de39a12f9.png

  Regards,
  Eva Kemp.

  #71907 copied to clipboard

  Like
Viewing 6 results
1 through 6 (of 6 total)