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  BRIANALEXANDERPEREIRA

  Participant

  June 30, 2020 at 18:55

  I added a product gallery video to one of my products and it does not appear on the product page…

  See here: http://www.plezuresfashion.com/product/ruched-drawstring-sleeveless-dress/

  This is the fourth issue I have had with this theme in the last day that I have had to request help on… very disappointing, Im thinking I made a mistake buying this theme, its proving to be a constant headache.

  #242727 Copied Theme version: 1
  3 Answers
  

  Olga Barlow

  Participant

  June 30, 2020 at 20:06

  Hello,

  Take our apologies if you faced any inconvenience using our theme. We are sure that all the mentioned issues are not related to our theme but to the third-party plugins that you use for image optimization or for the single product. Could you try to disable all the third-party plugins that do not come bundled with our theme and then enable them one by one to find ou which one is the reason of the problem? Or please, provide us with temporary WP Dashboard access to check it in more detail and help you ASAP.

  Regards

  #242736 Copied
  

  BRIANALEXANDERPEREIRA

  Participant

  June 30, 2020 at 22:55

  Hello,

  The video appears now. But I was wondering if there was a way to make it play right away on the individual product page or if there was a way to make it appear first before the gallery images in the thumbnail section?

  #242764 Copied
  

  Olga Barlow

  Participant

  June 30, 2020 at 22:57

  Hello,

  Unfortunately, we don’t have such options. Only the same way as it shown on our demo https://xstore.8theme.com/product/american-vintage/

  Regards

  #242767 Copied
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