Product full description is not showing on front-end

This topic has 3 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by KB Ads

  • Avatar: KB Ads
    KB Ads
    Participant
    September 11, 2025 at 22:12

    I am finishing a website and while doing some tweaks, I noticed that description (Açıklama) on single product page is not showing. To be clear, I’m talking about the main content of the product which is shown on the first tab, not short description.

    I spent hours investigating but couldn’t find the reason. All my products have descriptions.

    Single product template is old (1 April), I haven’t installed a plugin in last days (the problem exists for about 12 hours now). Looked through this forum but couldn’t find anything I can use.

    I have some custom code on functions.php, but they are there for a long time. Besides, I still have error display on and I see no errors on PHP side.

    Please, contact administrator
    for this information.
    2 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 12, 2025 at 07:07

    Dear @KB Ads,

    We hope this message finds you well.

    The issue you encountered was due to a missing closing tag in the custom code, as shown in the following screenshot: https://prnt.sc/E53_WbRBup5d. We have now corrected the code, and the tabs are functioning properly.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: KB Ads
    KB Ads
    Participant
    September 12, 2025 at 07:52

    Thank you.

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