Product Filters Not Working Properly on Website – Urgent Support Needed

This topic has 2 replies, 2 voices, and was last updated 1 weeks ago ago by Alex Carter

  • Avatar: MKGlobo Solutions
    MKGlobo Solutions
    Participant
    June 28, 2025 at 14:58

    Hello XStore Support Team,

    I’m currently facing an issue with the product filters on my website using the XStore theme.

    Despite proper setup and interlinking of categories and filters, the product filters are not functioning as expected. When clicking on specific categories from the navigation menu (for example, Apparel > T-Shirts or Drinkware > Mugs), the website still displays all products, instead of filtering and showing only the relevant items.

    We have added a few test products in these categories to validate this, but the filters still fail to show the correct product listing. The issue seems to persist across both the sidebar filters and navigation-based category links.

    Could you please look into this issue at the earliest? I believe this might be a theme-related bug or configuration issue.

    Looking forward to your prompt assistance.

    Best regards,
    MKGlobo Solutions
    Website Url: https://firstidea.in/

    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 28, 2025 at 15:12

    Hello,

    Thank you for reaching out to us.

    Please update the theme and core plugin, clear the cache, and check if the issue has been resolved.
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    If the problem persists, we recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best regards,
    8Theme Team

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