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Product Filters not updating correctly after first reload (keeps showing old filter)

This topic has 16 replies, 3 voices, and was last updated 2 weeks, 2 days ago ago by Andrew Mitchell

Juan Alberto Montoya

Participant

October 23, 2025 at 17:40

Hello 8Theme Team,

I’m using the XStore theme with WooCommerce and the Elementor “Product Filters” widget on my Product Archive page.

The problem I’m facing is the following:

The first time I apply a filter (for example, filter by color “Red”), the page reloads correctly and displays the filtered products.

However, when I try to apply a second filter (for example, “Blue”) after the page has reloaded, the page refreshes but still shows the previous filter (Red) instead of the new one.

Could you help me please?

Thank you for your help!
Best regards,
(Your Name)
Kickstricker.com

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15 Answers

Andrew Mitchell

Support staff

October 24, 2025 at 07:31

Hello, Juan,

Thank you for contacting us. We have noticed that you are using several outdated plugins. We kindly ask you to update them and check whether the issue persists. Please also verify if the problem occurs when no third-party plugins are activated.

Best regards,
8Theme Team

#457854 Copied

Juan Alberto Montoya

Participant

October 24, 2025 at 13:18

Hi thanks for reply,

I’ve duplicated my website to demo.kickstricker.com in order to implement all the changes you requested.

Here’s what I’ve done so far:
– Updated all plugins and themes — the issue persisted.
– Switched from the child theme to the original parent theme — the issue persisted.
– Deactivated all third-party plugins, keeping only Elementor, WooCommerce, and XStore — the issue persisted.

I need your help to resolve this. Please advise on the next steps.

Thank you,

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

October 24, 2025 at 16:21

Thank you for providing access. We have made the necessary changes. Could you please check whether everything is now functioning correctly?

Best regards,
The 8Theme Team

#457915 Copied

Juan Alberto Montoya

Participant

October 24, 2025 at 18:02

no, still not working, try applying a filter color red, wait the refresh, and then try to apply a filter color blue and you will notice that nothing changes, an d the page still with the red color filter.

https://demo.kickstricker.com/tienda/

#457921 Copied

Andrew Mitchell

Support staff

October 27, 2025 at 10:06

Hello, Juan,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#458031 Copied

Juan Alberto Montoya

Participant

October 27, 2025 at 13:59

There are the credentials in “the private content area”

Please contact administrator
for this information.

#458052 Copied

Andrew Mitchell

Support staff

October 28, 2025 at 09:36

Hello, Juan,

Unfortunately, the FTP access is not working. Please find the details in the private content.

Best regards,
8Theme Team

Please contact administrator
for this information.

#458116 Copied

Juan Alberto Montoya

Participant

October 28, 2025 at 18:05

Try this new user with the same password

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Andrew Mitchell

Support staff

October 29, 2025 at 08:16

Hello, Juan,

Please provide the FTP password.

Best regards,
The 8Theme Team

#458228 Copied

Juan Alberto Montoya

Participant

November 11, 2025 at 17:32

Ok, these are the credentials

Please contact administrator
for this information.

#459453 Copied
Alex Carter

Support staff

November 11, 2025 at 21:25
Hello,

Unfortunately, we cannot connect via FTP using the access details you provided.
Below is the error message

Response: 331 User 8theme OK. Password required Command: PASS **************** Response: 530 Login authentication failed Error: Critical error: Could not connect to server

Please check the credentials and provide ones that work without any problems.

Best Regards,
8Theme’s Team
#459467 Copied
Juan Alberto Montoya

Participant

November 13, 2025 at 13:51

Sorry try this new

Please contact administrator
for this information.

#459700 Copied

Andrew Mitchell

Support staff

November 13, 2025 at 14:58

Hello,

Thank you for providing the FTP access details; they are working correctly. Unfortunately, the access to the admin panel is no longer functioning. Could you please provide us with the current admin panel credentials?

Best regards,
The 8Theme Team

#459712 Copied

Juan Alberto Montoya

Participant

November 14, 2025 at 16:02

There are my cpanel credentials

Please contact administrator
for this information.

#459814 Copied

Andrew Mitchell

Support staff

November 17, 2025 at 10:32

Hello, Juan,

We would like to inform you that access to the admin panel and all related matters are no longer relevant.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

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