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Product excerpt problem with diacritics after shortening

This topic has 10 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Jack Richardson

tonis

Participant

June 25, 2025 at 14:11

Hello,

I have problem with the product excerpt. After shortening the short description, there are sometimes bad characters. I assume, its because the slovak language characters (for example ľščťžýá…).
What can be done with this?
Thanks for help.

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9 Answers

Alex Carter

Support staff

June 25, 2025 at 15:00

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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tonis

Participant

June 25, 2025 at 21:59

Here is the access

Please contact administrator
for this information.

#448104 Copied

Alex Carter

Support staff

June 26, 2025 at 07:09

Hello,

https://prnt.sc/q7M0AJdh8DYA

We kindly request that you disable the restriction for users in Ukraine and let us know.

Warm Regards,
The 8Theme Team

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tonis

Participant

June 26, 2025 at 08:56

Hello,

I dissabled the geo filter.

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Jack Richardson

Support staff

June 26, 2025 at 09:47

Dear @tonis,

We hope this message finds you well.

We are currently unable to log in to your dashboard to review the product settings. Could you please confirm whether any access permissions have been restricted in the credentials you provided?

Additionally, we kindly ask you to share the URL of the page where the issue is occurring so that we can investigate it further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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tonis

Participant

June 26, 2025 at 10:06

Sory, there was another blocking feature on hosting. Not its ok for you.

Please contact administrator
for this information.

#448154 Copied

Jack Richardson

Support staff

June 26, 2025 at 11:04

Dear @tonis,

As a temporary workaround to limit the excerpt display using special characters, we have implemented a custom CSS solution. You can view the implementation here: https://prnt.sc/2AleZi2oRpHh.
As a result, the frontend now displays as shown in the following screenshot: https://prnt.sc/yrVZDB7CsYmx.

Best regards,
The 8Theme Team

#448159 Copied

tonis

Participant

June 26, 2025 at 11:27

Thanks … but thats really a temporary solution 🙂

If I change in the theme file content-product.php the line

$excerpt = substr($excerpt,0,$excerpt_length) . ‘…’;
or
$excerpt_2 = substr($excerpt_2,0,$excerpt_length) . ‘…’;
to
$excerpt_2 = mb_substr($excerpt_2,0,$excerpt_length,’UTF-8′) . ‘…’;
the characters are ok.
But I dont know how to implement this to all ocurences of the excerpt, without loosing the changes after the theme update. How to partially override some theme php file in the child theme…?

#448162 Copied

Jack Richardson

Support staff

June 26, 2025 at 13:34

Dear @tonis,

If you would like to modify the code in the following file: xstore/woocommerce/content-product.php, we kindly recommend that you first copy this file to your child theme directory, preserving the original file path. The correct destination would be: xstore-child/woocommerce/content-product.php.

By doing so, you can safely make any necessary changes without the risk of losing them during future theme updates.

For more information on working with child themes, please refer to the official WordPress documentation:
https://developer.wordpress.org/themes/advanced-topics/child-themes/

Best regards,
Jack Richardson
The 8Theme Team

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