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  Matt

  Participant

  May 24, 2020 at 20:33

  I am wondering it is related to theme issue. When I click the dropdown on product page, it appears but when I release the click, it disappears. I have to click and hold to select the variable products. Maybe adding code to CSS to stay dropdown when clicked?

  Please, contact administrator
  for this information.

  #238648 Copied Theme version: XStore 6.3.4 with Child 1.0 WooCommerce version: 4.1.1
  6 Answers
  

  John Holden

  Participant

  May 25, 2020 at 06:30

  Hi,

  Please send:

  – Admin info (wp-admin URL, username, password)

  I will check this problem for you.

  Regards,
  Hung PD

  #238664 Copied
  

  Matt

  Participant

  May 25, 2020 at 07:57

  Provided in private content area.

  Please contact administrator
  for this information.

  #238673 Copied
  

  Olga Barlow

  Participant

  May 25, 2020 at 20:30

  Hello,

  I checked the variable product you have and did not face any problem with the product variations https://gyazo.com/e86473392c1556ed939a3374c3af1adb

  Could you explain your issue in more detail or create a short gif using the Gyazo tool to explain the problem?

  Regards

  #238744 Copied
  

  Matt

  Participant

  May 26, 2020 at 04:32

  firefox browser version 76
  when you click – the dropdown don’t stay – you think customer know how to hold click down and choose??
  https://gyazo.com/39f16bc331e081b733f5298ad16a035c

  google chrome browser Version 81 – you can’t choose in dropdown
  https://gyazo.com/04017b47df979cef309fd089dc14e481

  Edge browser version 44 – dropdown will stay if hold click to dropdown then release the click – it stay dropdown.
  https://gyazo.com/7a24569323bedc32b215e22639188f32

  Internet Explorer 11 browser – perfect like normal click and release – it stay down
  https://gyazo.com/536857b65801cf3aa345a5dd05d9dcf1

  #238771 Copied
  

  Olga Barlow

  Participant

  May 26, 2020 at 18:06

  Hello,

  Do you have some server cache? We have created copy of the mentioned product and don’t see the issue https://gyazo.com/fccf995a183afeae24e6c17e42bd5460
  But the original product looks cached when we switched to Storefront for testing and we don’t see any options to clear that cache.

  Regards

  #238841 Copied
  

  Matt

  Participant

  May 27, 2020 at 02:03

  I disabled Nginx Helper (cache) and that fixed the issue. I re-enabled and it works fine but don’t think Nginx Helper would benefit for our website anyways. I disabled now. thanks!

  #238900 Copied
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