Product description did disappear on webshop

This topic has 2 replies, 2 voices, and was last updated 1 year, 8 months ago ago by Rose Tyler

  • Avatar: Schlee
    Schlee
    Participant
    June 13, 2022 at 18:54

    Hi,

    Without changing anything, the product description did disappear:

    https://primedeco.de/product/schluesselkasten-3d-darstellung-2/

    It is like hidden.

    We didn’t change anything. It already happened a few times and after a few days it was visible again… (we never changed something)

    Thanks

    Mike

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2022 at 06:27

    Hello,

    I can see the description once log in your site uisng credentials you provided, but it is not visible from the incognito window for unlogged user. It looks like some kind of cache isssue. Please clear all cache (plugin, server, CDN).

    Regards

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