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Product Cost field (COGS) in variable products is hidden when you have the XStore theme activated

This topic has 12 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Crashraider

Crashraider

Participant

June 29, 2025 at 15:49

I have WooCommerce 9.9.5 and the latest version of XStore. In this version of WooCommerce, a field called Product Cost appears in the General tab of variable products.

If I set a default WooCommerce theme, the field appears correctly, but if I activate the XStore theme, it appears hidden and doesn’t display.

You can try it with this product:
ID: 12202
SKU: 7591

Can u help me please?

I need this field to display as the standard WooCommerce theme does.

Please, contact administrator
for this information.

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support staff only.

#448383 Copied

11 Answers

Crashraider

Participant

July 1, 2025 at 11:22

Can someone in support help me? This is vital for us; we need to get the correct cost of all products.

#448588 Copied

Jack Richardson

Support staff

July 1, 2025 at 12:13

Dear @Crashraider,

Thank you for your patience, and please accept our apologies for the delayed response.

We have reviewed the product you mentioned through the backend settings; however, we were unable to locate the specific field you referred to (please see the screenshot here: https://prnt.sc/6yWMKdatCv9W).

To assist you more effectively, could you kindly provide us with detailed steps to reproduce the issue? Additionally, we would greatly appreciate it if you could share a video demonstrating the expected results using the default theme. This will help us investigate the matter further and explore a potential global solution.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#448595 Copied

Crashraider

Participant

July 1, 2025 at 12:28

Please see the attached images. In the image, with the default “Twenty Twenty-Two” theme, the “Product Cost” field appears in the general tab of a variable product. (CostField_with_default_theme.JPG)

However, if you set the “XStore” theme, this field does not appear in the general tab of a variable product. (CostField_is_hidden_with_XStore_Theme.JPG)

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support staff only.

#448597 Copied

Crashraider

Participant

July 1, 2025 at 12:35

I’m attaching a video with the demonstration

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for this information.

#448598 Copied

Jack Richardson

Support staff

July 1, 2025 at 12:54

Dear @Crashraider,

We hope this message finds you well.

We have identified an issue on the product backend and have some insights into the possible cause. Our theme adds custom fields to the product tabs, and it appears that your plugin also introduces additional fields. However, it seems that the location your plugin uses may be conflicting with ours, as both rely on the same hook to insert options. This may be causing the product data table to break.

To help us investigate further, could you kindly provide the URL or name of the plugin you are using? This will allow us to review its code and better understand the conflict.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#448603 Copied

Crashraider

Participant

July 1, 2025 at 13:06

Which plugin? I don’t use any right now. I used to have the “Cost of Goods Sold for WooCommerce” plugin from Addify, but I have it deactivated.

The Cost field shown in the video and images is a WooCommerce core field that was added in version 9.9.

If you deactivate all plugins and leave only the WooCommerce plugin, it behaves the same way and still doesn’t appear in the field.

#448605 Copied

Jack Richardson

Support staff

July 1, 2025 at 13:36

Hello @Crashraider
Please, check now.
Kind regards, Jack Richardson
The 8theme’s team

#448612 Copied

Crashraider

Participant

July 1, 2025 at 13:39

Now, thank you. Can you tell me what the problem was?

#448615 Copied

Jack Richardson

Support staff

July 1, 2025 at 13:57

Dear @Crashraider,

We hope this message finds you well.

Upon our review, we have identified that the WooCommerce plugin modifies the structure when the following option is enabled: https://prnt.sc/G7eMfmGeG-dO. In response, we have developed a solution to address this behavior, which will be included in the upcoming global update of the theme.

Thank you for your understanding and continued support.

Best regards,
Jack Richardson
The 8Theme Team

#448620 Copied

Crashraider

Participant

July 8, 2025 at 13:44

Thanks, now it works good.

I have opened another ticket with another incident that I have.

#449280 Copied

Crashraider

Participant

July 8, 2025 at 13:44

Thanks for the support! My topic “Product Cost field (COGS) in variable products is hidden when you have the XStore theme activated” has been successfully resolved.

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The issue related to '‘Product Cost field (COGS) in variable products is hidden when you have the XStore theme activated’' has been successfully resolved, and the topic is now closed for further responses

Product Cost field (COGS) in variable products is hidden when you have the XStore theme activated

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