Return to previous page

Product Category filter is not working in the main shop page

This topic has 5 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by BeMa

BeMa

Participant

April 12, 2024 at 13:25

Hello
Category filter is not working. In principle, on the main page of the store (http://nuevaweb.lacentraldelglobo.es/tienda), all the categories in which there is a product should appear in the shop sidebar, however only the category uncategorized (sin categoria) appears.

Furthermore, the number that appears next to it (2093) does not match the products that we have uncategorized either. If I click, for example, on another filter (filter by brand), for example on GRABO brand, I do see all the categories below. It should appear like this on the store’s main page as well.

We need all the categories that contain a product to appear on the main store page (http://nuevaweb.lacentraldelglobo.es/tienda) and when you enter another filter such as by brand, the same thing happens, the categories with a product appear within that selected brand.

We have cleared caches, deactivated plugins… and it doesn’t work.

I attached screenshots.

Thanks in advancce

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#391425 Copied Theme version: 9.3.6

4 Answers

Rose Tyler

Support staff

April 12, 2024 at 15:06

Hello, BeMa,

Thank you for reaching out to us with your concern.

Could you provide FTP access also?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#391450 Copied

BeMa

Participant

April 15, 2024 at 08:34

Please contact administrator
for this information.

#391719 Copied

Rose Tyler

Support staff

April 15, 2024 at 09:10

Hello, BeMa,

We appreciate your prompt response.

Please check your Shop page now.

We’ve cleared WooCommerce transients via WooCommerce > Tools.

Best regards,
The 8Theme Team

#391726 Copied

BeMa

Participant

April 15, 2024 at 09:30

Hello,

Thanks!

#391729 Copied
Tagged: effective woocommerce repair, main shop page troubleshooting, product category filter, shop page issues, woocommerce themes fix, wordpress themes solution
Viewing 5 results - 1 through 5 (of 5 total)

The issue related to '‘Product Category filter is not working in the main shop page’' has been successfully resolved, and the topic is now closed for further responses

Product Category filter is not working in the main shop page

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection