Product-category does not match the existing number

This topic has 9 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

  • Avatar: Sovia
    Sovia
    Participant
    November 28, 2021 at 06:36

    I have a problem with “product-category” the number that appears in the product category menu does not match the existing number, https://im.ge/i/o8tGC0 in the admin dashboard it seems the category type is correct, can I ask for help here about this?
    Thank you

    https://yogyakartas.com

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2021 at 08:46

    Hello,

    Do you have the same situation on this category page when a default theme, like Storefront, is activated on your site?

    Regards

    Avatar: Sovia
    Sovia
    Participant
    November 28, 2021 at 18:00

    I tried to change the Twenty Twenty-One theme, everything worked normally, the number of product categories matched the product menu.
    but I changed the theme to xstore, the number of products in the menu category is different from the number on the admin dashboard page.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 29, 2021 at 14:11

    Hello,

    I have activated XStore theme and checked the mentioned category and it’s ok https://yogyakartas.com/product-category/wrapping-paper/

    Regards

    Avatar: Sovia
    Sovia
    Participant
    November 29, 2021 at 18:18

    Hi Olga

    Thank you very much for your help. happy to buy your theme.

    greetings from Yogyakarta – Indonesia

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 29, 2021 at 19:44

    Hello,

    You are welcome.
    Thank you for using XStore theme!
    We would be grateful for your review if you like our theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

    Regards

    Avatar: Sovia
    Sovia
    Participant
    November 30, 2021 at 15:10

    halo
    I’ve given a review on themeforest, it’s my pleasure

    I have a problem with the quantity “product category”,
    the quantity that appears on the page is not the same as the quantity in the product category of the woocomerce dashboard
    https://yogyakartas.com/product-category/wrapping-paper/
    do you know the cause so I can fix it myself in the future? thank you very much

    Please contact administrator
    for this information.
    Avatar: Sovia
    Sovia
    Participant
    December 1, 2021 at 13:10

    Hi problem has been solved
    I have found the settings, I have to turn off Hide Parent Product Of Variations, just running normally, all the product count in the category appear all
    https://yogyakartas.com/product-category/wrapping-paper/
    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2021 at 13:48

    Hello,

    We are glad that you sorted it out. Thanks for letting us know.

    Regards

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