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Topic: Product categories woocommerce – urgent

Mandalin

Participant

January 19, 2016 12:18 am

Hi,

Since the latest update of woocommerce, I am not able to see any produccategories. I am using WPall import for uploading new product lists. Is this a bug? I’ve tried everything, but the productcategories won’t show up. Please help ASAP

Kind regards,

Mandalin
Site URL: hidden

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Stan Russell

Participant

January 19, 2016 8:31 am

Hello Mandalin,

please provide us with admin access to your site.

Regards,
Stan Russell.

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Mandalin

Participant

January 21, 2016 10:23 pm

I replied on your message. Please see private content.
Site URL: hidden
WooCommerce version: 2.5.0

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support staff only.

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Stan Russell

Participant

January 22, 2016 2:17 pm

Hello Mandalin,

we have checked your site and this problem appears with default WordPress themes too.
Please provide us with FTP credentials for your site and we will try to fix it.

Regards,
Stan Russell.

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Mandalin

Participant

January 24, 2016 9:06 pm

Hi Stan,

thanks for your reply.

Thank you,

Kind regards,

Sedat Ayar

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Eva Kemp

Support staff

January 25, 2016 2:55 pm

Hello,

Please take our apologies but the issue is related to Woocommerce plugin, not to the theme.
The problem persists with default Woocommerce theme too, go to Appearance > Themes and activate theme Storefront, you’ll see the same issue.
So you have to contact Woocommerce support concerning it.

Regards,
Eva Kemp.

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Mandalin

Participant

January 26, 2016 10:16 pm

Hi,

I don’t think there is a problem with woocommerce, i’ve installed the latest version 2.5.1. already. Woocommerce gives the following notification:

“Your theme (ROYAL – 8theme WordPress theme) contains outdated copies of a number of WooCommerce template files. These files may need to be updated to ensure that they are compatible with the current version of WooCommerce. You can see which files it goes on the System Status page. If you are not sure about it, please contact the creator of the theme.”

Kind regards,

Mandalin

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Jack Richardson

Support staff

January 27, 2016 10:13 am

Hello,

This notification is shown because we haven’t produced theme update where Woocommerce files are updated.
We recommend to revert back to old Woocommerce version for now until new theme version is released.

Best regards,
Jack Richardson.

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