Proceed checkout button missing after latest update

This topic has 17 replies, 4 voices, and was last updated 8 years, 11 months ago ago by Stan Russell

  • Avatar: itsandy
    itsandy
    Participant
    March 21, 2015 at 19:53

    I updated our site to the most current Legenda theme version and the “proceed to checkout” button is now missing. Is there a solution for this issue?

    16 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    March 22, 2015 at 19:38

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: itsandy
    itsandy
    Participant
    March 22, 2015 at 23:59

    Yes, please see the info in the private content. Thank you.

    Also, every since the latest update, sometimes when I click on a link to another page within the website, the page does not load and stays blank. Once I refresh, the page appears. There isn’t any particular page it does this to, it just happens randomly ever since the latest update.

    Please, contact administrator
    for this information.
    Avatar: itsandy
    itsandy
    Participant
    March 23, 2015 at 02:55

    WP Admin info in private content.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    March 23, 2015 at 11:17

    Hello,

    You have this error in error_log file of your site:
    “PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes)”
    Please contact your host and ask them to increase memory_limit value.
    Also I’ve reuploaded woocommerce folder and now “Proceed to Checkout” button is shown.
    Please clear browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: itsandy
    itsandy
    Participant
    March 27, 2015 at 06:05

    Thank you, that fixed the problem. One other issue that I’ve come across is the revolution slider. It seems really buggy now. For example, I used to be able to change the background of a slider to an image but now it will not let me even when I have selected the proper background image url. Is this an issue with the theme update?

    Avatar: Eva
    Eva Kemp
    Support staff
    March 27, 2015 at 09:21

    Hello,

    We can’t log in to wp-admin panel now.
    Did you change the credentials?
    Also please provide us with an image link which you try to set as a background for slider.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: itsandy
    itsandy
    Participant
    March 28, 2015 at 07:40

    No I did not change the credentials. Currently in the home page slider, there’s an image set for the background yet it still does not show on the slide.

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 28, 2015 at 08:13

    Hello,

    Sorry, but your credentials are still not correct. Please provide us again.

    Regards,
    Robert Hall.

    Avatar: itsandy
    itsandy
    Participant
    March 30, 2015 at 18:17

    The WP login hasn’t changed, it’s working for me. Can you try again?

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    March 30, 2015 at 19:33

    Hello,

    Please try to change wp-admin password as we still can’t log in, it’s just redirecting us to login page again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: itsandy
    itsandy
    Participant
    March 30, 2015 at 21:15

    Ok, I changed the password. Please see the updated password in the private content.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    March 31, 2015 at 09:04

    Hello,

    You selected transparent background for all slides.
    I’ve set background image for one slide – home-slide-01. Please check it.

    Regards,
    Eva Kemp.

    Avatar: itsandy
    itsandy
    Participant
    April 7, 2015 at 19:05

    Ok thank you! One issue I’ve noticed now since I’ve updated is that there’s a white gap between the navigation bar and slide now. It’s only on the home page and not on any of the other pages with slides. Is there a way to change this? Is it a setting in the rev slider?

    Avatar: stan
    Stan Russell
    Participant
    April 8, 2015 at 07:20

    Hello itsandy,

    we have edited slider settings. Please check your site.

    Regards,
    Stan Russell.

    Avatar: itsandy
    itsandy
    Participant
    April 8, 2015 at 07:21

    Thank you. What setting did you change to get rid of the gap?

    Avatar: stan
    Stan Russell
    Participant
    April 8, 2015 at 10:12

    Hello,

    we have added margin-top to slider in Dashboard > Revolution slider > Home Page (full_width) > Position > Margin Top.

    Regards,
    Stan Russell.

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