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Problime with checkout - by JUBA - on WordPress WooCommerce support

This topic has 8 replies, 4 voices, and was last updated 9 months, 2 weeks ago ago by Andrew Mitchell

JUBA

Participant

March 7, 2025 at 23:07

I have problime when click place order it show error Billing Email address is a required field.
and there is no any thing show to write the email in

Inside the admin wp it show there is field for email

Files is visible for topic creator and
support staff only.

#436590 Copied Theme version: 9.4.8

7 Answers

Rose Tyler

Support staff

March 8, 2025 at 08:10

Hello, JUBA,

Thank you for reaching out to us.

We understand that you are encountering an issue where the “Billing Email address is a required field” error appears when placing an order, but there is no visible field to enter the email address. Additionally, we acknowledge that the email field is present in the WordPress admin panel.

To assist you effectively, we recommend the following:
disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Let us know the results.

Best Regards,
8Theme’s Team

#436599 Copied

JUBA

Participant

March 8, 2025 at 13:34

Unfortunately the problem still exists. I did what you asked me to do.

I left to u admin log in and check

Please contact administrator
for this information.

#436632 Copied

Rose Tyler

Support staff

March 8, 2025 at 15:06

Hello,

Thank you for your response.

https://prnt.sc/wWAseM5cv0Jz – please provide the correct credentials.

Best regards,
8Theme’s Team

#436635 Copied

JUBA

Participant

March 8, 2025 at 15:42

check now

Please contact administrator
for this information.

#436641 Copied

JUBA

Participant

March 9, 2025 at 14:51

Sir?

#436689 Copied

Jack Richardson

Support staff

March 10, 2025 at 08:49

Hello @JUBA
Please, check private area.
Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

#436728 Copied

Andrew Mitchell

Support staff

March 10, 2025 at 08:57

Dear JUBA,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#436731 Copied
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