• 

  leo

  Participant

  April 5, 2016 at 02:07

  Dear
  in the website fgseguridad.cl
  the confgured the visual composer. sends this message { “message”: “. Roles settings successfully saved” po} which is not activated on the server

  attentive to comments
  Thank you

  Please, contact administrator
  for this information.

  #120007 Copied
  10 Answers
  

  Jack Richardson

  Support staff

  April 5, 2016 at 09:54

  Hello,

  We can’t access your site getting the error:
  The requested URL could not be retrieved

  Please check if you wrote domain name correctly.
  Also please show on a screenshot what issue with VC editor you have as we can’t understand where you see that error.

  Best regards,
  Jack Richardson.

  #120044 Copied
  

  leo

  Participant

  April 5, 2016 at 15:14

  el dominio es http://www.fgseguridad.cl y cuando entro a editar visual composer y apretoel boton “guardar cambios” como lo muestro en la siguiente foto https://www.facebook.com/dressurtienda/photos/pcb.560514094108462/560514044108467/?type=3&theater
  una vez que aprieto el boton para guardar las opciones, veo el siguiente mensaje https://www.facebook.com/dressurtienda/photos/pcb.560514094108462/560514047441800/?type=3&theater

  #120101 Copied
  

  leo

  Participant

  April 5, 2016 at 15:18

  the domain is http://www.fgseguridad.cl and when I go to edit visual composer and apretoel button “save changes” as I show in the next picture https://www.facebook.com/dressurtienda/photos/pcb.560514094108462/560514044108467/? type = 3 & theater
  once I press the button to save the options, see the following message https://www.facebook.com/dressurtienda/photos/pcb.560514094108462/560514047441800/?type=3&theater

  #120102 Copied
  

  Jack Richardson

  Support staff

  April 5, 2016 at 16:31

  Hello,

  Thank you for explanation.
  Please provide us with FTP credentials.

  Best regards,
  Jack Richardson.

  #120123 Copied
  

  leo

  Participant

  April 5, 2016 at 17:00

  Traduzir do: Português
  Okay. sending the requested information

  Thanks

  Please, contact administrator
  for this information.

  #120132 Copied
  

  Jack Richardson

  Support staff

  April 5, 2016 at 18:31

  Hello,

  I’ve reuploaded VC plugin.
  Please check VC settings now.

  Best regards,
  Jack Richardson.

  #120139 Copied
  

  leo

  Participant

  April 5, 2016 at 18:47

  through this ok
  if you have another question. because the URL of the home. #undefined?? appears http: //fgseguridad.cl/#undefined

  #120147 Copied
  

  Jack Richardson

  Support staff

  April 5, 2016 at 19:45

  Hello,

  You need to disable “Full page sections” option in the home page editor http://storage2.static.itmages.com/i/16/0405/h_1459881952_6133065_f082fbb05d.png .

  Best regards,
  Jack Richardson.

  #120151 Copied
  

  leo

  Participant

  April 5, 2016 at 20:09

  Thanks!

  #120155 Copied
  

  Stan Russell

  Participant

  April 6, 2016 at 07:24

  Hello leo,

  you are welcome! Have a nice day!

  Regards,
  Stan Russell.

  #120173 Copied
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